Service Lead, Equipment & Tech Services

Premier Equipment; Orono; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Health & Dental Coverage

RRSP matching

Annual Profit Sharing

Boot & Tool Allowance

Apprenticeship Scholarships

Employee Assistance Program (EAP)

Company Vehicle

Job summary

Premier Equipment is seeking a Service Lead to oversee daily operations of the service department. You will ensure accurate work orders, efficient job assignments, and high customer satisfaction while supporting the Service Manager with budgets and productivity goals.

Ideal candidates bring strong organizational skills, technical aptitude, and a proven ability to lead a service team in a fast-paced environment. This on-site role offers competitive compensation and benefits in Ontario.

Qualifications

• Familiarity with John Deere and competitive agricultural equipment is an asset.
• General understanding of mechanical and technical terms preferred.
• Strong verbal and written communication skills.
• Proficient with standard desktop applications such as Microsoft Office and internet functions.
• Ability to organize, lead, and manage a team effectively.

Responsibilities

• Manage the full work order cycle from generation to closing and invoicing for customer and internal work orders, ensuring accuracy and completeness.
• Assign jobs and work areas to service department employees according to their skills and knowledge.
• Ensure all accounts payable invoices follow the purchase order system and are posted to the correct work orders and G/L accounts.
• Sell service labor and parts while maximizing technician productivity to meet budgets and goals.
• Handle customer calls and organize day-to-day workloads within the service department.
• Prepare and present quotes to customers for repairs and obtain approvals.
• Monitor and ensure all assigned work is completed in a timely manner.
• Assist the Service Manager in all aspects of service department operations.

Skills

Team leadership

Communication

Mechanical knowledge

MS Office

Education

High School diploma

Tools

Microsoft Office

Job description

Premier Equipment is seeking a Service Lead to oversee daily operations of the service department. You will ensure accurate work orders, efficient job assignments, and high customer satisfaction while supporting the Service Manager with budgets and productivity goals.

Ideal candidates bring strong organizational skills, technical aptitude, and a proven ability to lead a service team in a fast-paced environment. This on-site role offers competitive compensation and benefits in Ontario.