Field Supervisor - Controlled Environments

Bge-Indoor-Air-Quality-Solutions; Burnaby; On-site; CAD 52,000 - 61,000; Full time

Job summary

Bge-Indoor-Air-Quality-Solutions in Vancouver, BC, seeks a hands-on Field Supervisor - Controlled Environments to lead Field Service Technicians and oversee daily service operations. This role balances leadership with practical testing, certifying and repairing of controlled environment systems.

The ideal candidate has 3+ years as a senior field technician, holds or can obtain NSF 49, and understands biosafety and ventilation equipment. Travel and hands-on work are required.

Qualifications

• Minimum 3 years of experience as a Senior Field Service Technician or equivalent.
• Secondary school diploma; additional technical training is an asset.
• Holds or eligible for NSF 49 accreditation.
• Knowledge of biosafety and chemical safety ventilation equipment.
• Experience with HVAC systems and associated testing instruments.

Responsibilities

• Lead Field Service Technicians and manage daily service operations.
• Develop strong client relationships through site visits and support.
• Ensure safety and regulatory compliance in all activities.
• Coordinate with Regional Service Manager on targets, budgets and metrics.
• Perform field work including testing, certifying and repairing equipment.

Education

Secondary School Diploma

NSF 49 Accreditation

Tools

HVAC Systems

Electrical Wiring

Motor Repair

Testing Instruments

Job description

We are looking for a strong, hands-on leader to join our Vancouver, BC team as an NSF Certified Field Supervisor - Controlled Environments.

In this role, you will oversee daily field operations and service delivery, providing leadership and support to Field Service Technicians to ensure work is completed safely, efficiently, and to the highest quality standards. As a working supervisor, you will balance team leadership and operational coordination with hands-on technical responsibilities, including testing, certifying, troubleshooting, and repairing controlled environment equipment and systems.

You will also play an important role in building strong customer relationships, supporting field and office teams, and ensuring the smooth coordination of day-to-day service activities.

Compensation for this role is between $38.00 and $44.00 paid per hour based on experience.

The day-to-day activities of our Field Supervisor - Controlled Environments will include:

• Team Leadership - supervise, coach and lead Field Service Technicians and manage daily service operations in the assigned region. Conduct regular team meetings and site visits to ensure job quality, address issues and support technician performance.
• Customer Service - develop and maintain strong client relationships through site visits, feedback sessions and hands-on support.
• Commitment to Safety - lead efforts to ensure a safe work environment by participating in accident investigations, inspections, and promoting a safety-conscious culture. Ensure compliance with all relevant health and safety regulations to protect the well-being of all employees in the region.
• Collaboration & Administration - collaborate with Regional Service Manager set team targets and monitor progress on chargeable hours, job budgets, and customer satisfaction metrics. Review and approve timesheets, job sheets, expense claims, time off requests, and conduct performance evaluations for direct reports.
• Technical - continue to perform field work including testing, certifying and repairing air control systems as needed and troubleshoot service issues.

A successful candidate must be able to pass pre-employment and pre-access drug, cannabis and alcohol tests and maintain a Class 5 driver's license with a clean 3-year Driver's Abstract and three years of insured driving history.

The right candidate will demonstrate the following qualifications on their resume:

• Minimum 3 years of experience as a Senior Field Service Technician or equivalent.
• Secondary school diploma or equivalent; additional technical training is an asset.
• Holds or is eligible to obtain an industry-related accreditation (e.g., NSF 49).
• Strong knowledge of industry standards for biosafety and chemical safety ventilation equipment.
• Working knowledge of HVAC systems, electrical wiring, motor repair, and specialized testing instruments.

During the interview process, we will assess the following behaviors:

• Carrying, lifting, bending and putting into place (sometimes overhead) fragile filters ranging in weight from 20 lbs to 80 lbs.
• Ability to work in highly sterilized environments requiring gowning and masking.
• Maintain a non-GDL Class 5 driver's license with a clean drivers abstract with the ability to travel up to 25% of the time.
• Commitment to continual improvement: Demonstrating curiosity and dedication to personal and team growth.
• Passion to Lead: Experience motivating teams, fostering growth, and creating an environment where individuals feel empowered to achieve their best.
• Safety focused mindset: Understanding and enforcing all safety protocols and procedures and actively seeking ways to improve safety.
• Aligning with our core values: Together we are Better, Be the Expert, Striving for Excellence.