Field Service Technician

Ian Martin Group; Oakville; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

RRSP plan

Benefits

Paid time off

Job summary

Ian Martin Group seeks a Field Service Technician in Oakville, ON, with travel across North America and internationally. You will install, commission, and maintain radiation detection systems, provide training, and support customers on-site.

A diploma or degree in electronics or instrumentation and 3–5 years of field service experience are required. You will work with electronic and mechanical instrumentation, reporting to engineering/production teams, and travel as needed.

Qualifications

• 3–5 years of relevant field service experience.
• Diploma or degree in Electronics, Instrumentation or Electrical Engineering Technology.

Responsibilities

• Install, commission and maintain radiation detection systems at customer sites.
• Troubleshoot electrical, electronic and mechanical issues; provide customer training.
• Prepare field service reports and calibration certificates.
• Collaborate with engineering and production teams to resolve issues.

Skills

Field service

Electronics

Electrical systems

Diagnostics

Education

Diploma/degree in Electronics or Instrumentation

Tools

Oscilloscopes

Digital multimeters

Radiation survey meters

Calibration equipment

Networking tools

Job description

Field Service Technician

• Oakville, ON- with travel expectations within NA and internationally
• Full-time permanent position
• Competitive salary range commensurate with experience, plus excellent benefitsand RRSP plan
• Opportunity to be part of an innovative, fun team in a leader in design, manufacturer, and service of highly sensitive technologically advanced radiation detection systems

Who are you?

You are a Field Service Technician experienced with a proven track record of with electronic, mechanical instrumentation and field service work. You are interested in collaborating with a creative team and helping solve the toughest problems to customize solutions for specific customer applications that protect people, the environment, and critical infrastructure.

Raise has partnered with a leader in the design, manufacturing, and service of extremely sensitive technologically advanced radiation detection systems. Flexibility, versatility, and the ability to customize radiation detection solutions for specific customer applications, make this client the leading supplier to the steel, recycling and waste industries.

Now, they are looking for you, their new Field Service Technician.

What you will be doing?

The Field Service Technician plays a key role in ensuring the reliable operation of our client’s radiation detection systems at customer sites. This position involves installing, commissioning, maintaining, and troubleshooting equipment while providing technical support and training to customers. The successful candidate will have solid hands-on experience with electronic instrumentation and field service work, and the ability to work independently while collaborating closely with the engineering and production teams.

Practically speaking, you will:

• Install radiation detection systems and associated electrical, electronic and mechanical equipment; commission new installations and verify operational performance.
• Perform scheduled preventive maintenance, inspections, calibration, functional verification and system testing in accordance with approved procedures.
• Diagnose and repair electrical, electronic, mechanical, software, networking and communications faults using appropriate diagnostic instruments.
• Configure and test industrial networks, communication interfaces and related software.
• Prepare complete field service reports, calibration certificates, inspection records and customer documentation.
• Provide operator training and practical technical guidance to customer maintenance teams.
• Communicate field observations, recurring faults and opportunities for product improvement to engineering and technical support.
• Operate company vehicles safely and transport tools, test instruments and service equipment responsibly.
• Follow internal policies, site-specific requirements and applicable occupational health and safety procedures.

The Details:

We are seeking a dedicated professional for a full-time, permanent position offering a competitive annual salary, comprehensive benefits, and paid time off. This role is based in Oakville, ON, and ideal candidates will be available for regular in-office work, and travel once established.

Applicants must be Canadian citizens or permanent residents to be considered.

The position also involves regular travel across North America, with occasional international assignments as required.

You must be able to consent to a full background check and provide professional references

Work Environment:

Work is performed at steel mills, scrap recycling operations, ports, border crossings, waste transfer stations, industrial and mining facilities, manufacturing plants and government inspection sites.

Sites may involve outdoor weather, heat or cold, dust, noise, heavy equipment and moving vehicles, industrial machinery, elevated platforms, confined work areas, electrical equipment and uneven surfaces.

Although the systems detect radiation, technicians are not routinely exposed to hazardous levels of ionizing radiation. Calibration and verification involving sealed radioactive sources must follow applicable regulatory requirements and approved radiation safety procedures.

Physical and Functional Requirements

Medium physical-demand work, including extended standing and walking; bending, kneeling, crouching, climbing stairs and ladders; reaching overhead; and using hand and power tools.

Fine motor dexterity for wiring and instrumentation, and the ability to operate computers and diagnostic equipment for extended periods.

Ability to lift equipment up to approximately 23 kg (50 lb) where safe and appropriate; heavier items are handled using team lifts or mechanical aids.

Ability to move equipment carts and service tools and work safely on uneven industrial surfaces and approved elevated work platforms.

Safety Responsibilities

Comply with electrical safety, lockout/tagout, working-at-heights (where applicable), radiation safety, hazard assessment, vehicle safety and customer-specific site requirements.

Use task-appropriate PPE, which may include safety footwear, eye and hearing protection, hard hats, high-visibility clothing, gloves, electrical PPE, fall protection and respiratory protection.

Travel and Scheduling

Travel typically represents 10-20% of working time and may involve company-vehicle driving, commercial flights, overnight or multi-day assignments, cross-border travel and occasional international travel requiring a valid passport.

Customer service requirements may occasionally involve early departures, extended workdays, weekends or emergency response.

Typical Tools and Equipment

Laptop computers; digital multimeters; electronic diagnostic instruments; radiation survey meters; calibration equipment; hand and power tools; portable lifting devices; networking test equipment; and company vehicles.

Role Requirements and Candidate Profile

Technical competence in electronics, electrical systems, instrumentation and field troubleshooting is essential to the role.

An electronics/electrical engineering technician or technologist diploma, related technical training, or equivalent practical experience is recommended.

Industrial field-service experience, networking/software troubleshooting and strong customer communication skills are valuable; radiation detection product training can be provided.

Valid driver’s licence

and ability to meet travel and customer-site access requirements are recommended.

Functional Capacity Summary

The role combines medium physical demands with substantial technical judgment, customer interaction and safety accountability. Essential duties include installation, inspection, testing, calibration, fault diagnosis, documentation and travel to industrial customer sites.

What you will bring...

Education & Experience

Diploma or degree in Electronics, Instrumentation, Electrical Engineering Technology, or related field.

3-5 years of relevant experience in field service, technical support, or equipment installation.

Experience working with industrial instrumentation, control systems, or analytical sensors.

Experience with radiation detection or similar technology is an asset.

Technical Skills

Strong knowledge of electronic systems, sensors, and diagnostics.

Ability to read and interpret electrical schematics and technical drawings.

Proficiency with Windows-based software, networking, and communication interfaces (LAN, RS-232/485).

Familiarity with calibration procedures and measurement verification.

Basic mechanical and wiring skills for field installations.

Interpret electrical schematics, mechanical drawings and installation plans.

Troubleshoot complex electronic systems and make sound independent field decisions.

Use digital multimeters, oscilloscopes, radiation survey instruments, networking test equipment and laptop-based diagnostic software.

Configure software and communication networks; maintain accurate technical and calibration records.

Communicate clearly and professionally with customers and internal engineering personnel.

Other Requirements

Valid driver’s license and clean driving record.

Valid passport and able to travel internationally.

Strong organizational, communication, and customer service skills.

Ability to work independently and manage multiple priorities effectively.

Comfortable working in industrial environments such as scrap yards, steel mills, and ports.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.