Field Service Representative

BITS Recruiting; Puslinch; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Annual bonus program

Commission opportunity

Training and professional development

Career growth opportunities

Mileage reimbursement or travel perks

Rental vehicles provided

Job summary

BITS Recruiting is seeking a Field Service Representative to lead installation, start-up, commissioning, troubleshooting and ongoing customer support for industrial air pollution control systems. The ideal candidate travels extensively, is mechanically inclined, and seeks a long-term career with an established company.

Travel is nationwide and international, with vehicle arrangements provided as needed. A technical degree is preferred, and opportunities for training and career growth are

Qualifications

• Degree or diploma in a relevant technical discipline preferred.
• Experience in mechanical/electrical trades, industrial maintenance, automation, manufacturing, field service or similar technical environments is an asset.
• Excellent written and verbal communication skills.
• Ability to read and interpret mechanical/electrical drawings, P&IDs, and manuals.
• Willingness to travel extensively and work independently for extended periods.

Responsibilities

• Coordinate installation schedules with customers and answer technical questions.
• Travel to customer sites for inspections, checks, testing, installation, start-up and service.
• Verify equipment installation against drawings, specifications and documentation.
• Commission and service full-scale air emissions control systems.
• Troubleshoot equipment, instrumentation, electrical and mechanical issues.
• Provide on-site and remote technical support and train operators.

Skills

Mechanical/electrical trades

Industrial maintenance

Automation

Field service

Technical reporting

Education

Technical discipline degree/diploma

Job description

Salary: $70,000–$85,000 annually, depending on experience

Travel: Fully field-based — approximately 5 days per week on the road

Vehicle: No company vehicle. Rental vehicles are typically provided, or mileage is reimbursed when using a personal vehicle.

• Competitive salary of $70,000–$85,000 based on experience and qualifications.
• Annual employee bonus program based on group performance and achievement of targets.
• Commission opportunity for qualified leads that result in sales.
• Health, dental, and vision benefits.
• Training and professional development opportunities.
• Opportunities for internal career growth and advancement.

Position Summary

The Field Service Representative is responsible for the successful installation, start-up, commissioning, troubleshooting, and ongoing customer support of industrial air pollution control systems. The ideal candidate is mechanically inclined, comfortable working hands-on, willing to travel extensively, and interested in developing a long-term career with an established company.

Key Responsibilities

• Communicate with customers to coordinate installation schedules and answer technical questions.
• Travel to customer sites to perform inspections, equipment checks, testing, installation, start-up, commissioning, and service.
• Verify equipment installation against P&IDs, mechanical/electrical drawings, specifications, and technical documentation.
• Commission and service full-scale air emissions control systems.
• Troubleshoot critical equipment, instrumentation, mechanical, and electrical issues.
• Monitor equipment performance and provide recommendations for improvement.
• Coordinate and manage external subcontractors at customer sites when required.
• Provide in-class and hands-on operator training.
• Provide technical support through onsite service calls, telephone, and remote assistance.
• Prepare clear, accurate, and professional technical field reports.
• Work closely with Operations, Sales, Research, and other internal teams.
• Identify potential customer opportunities and provide qualified leads to the Sales team.
• Perform other technical and field service duties as required.

Required Skills & Qualifications

• University or college degree/diploma in a relevant technical discipline is preferred.
• Experience in mechanical/electrical trades, industrial maintenance, automation, manufacturing, field service, or similar technical environments is an asset.
• Excellent written and verbal communication skills.
• Ability to communicate professionally with customers, operators, contractors, and internal teams.
• Ability to prepare technical reports and clearly document field findings.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to read, understand, and interpret mechanical/electrical drawings, P&IDs, manuals, and technical documentation.
• Ability to work independently for extended periods while travelling.
• Willingness to learn new equipment, technologies, and processes.

Travel & Safety Requirements

• Valid driver's license required.
• Must be able to travel throughout Canada, the United States, and internationally.
• Familiarity with OSHA requirements and industrial health and safety practices is an asset.
• Must comply with all customer and site-specific health and safety requirements.

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.