Field Service Technician - Office

Internetwork Expert; Southwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading printing solutions company is seeking a Field Service Technician to maintain and service Office Print devices. The ideal candidate will possess strong troubleshooting and communication skills, with a proven track record in customer service. Experience as a Field Service Technician is highly regarded. We offer a collaborative team culture, competitive package including a company car, and opportunities for continuous learning and development in an inclusive environment.

Benefits

Company car

Mobile phone

Company uniform

Qualifications

• Experience as a Field Service Technician preferred.
• Demonstrated experience in a similar role or IT network.
• Strong verbal and written communication skills required.
• Valid Australian Driver’s Licence needed.

Responsibilities

• Maintain, install and service Office Print devices.
• Provide technical diagnostic support for print equipment.
• Work collaboratively within a self-directed team.

Skills

Strong technical aptitude

Troubleshooting skills

Excellent communication skills

Customer service skills

Strong organisation skills

Time management skills

Job description

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage, industrial print, wide format and robotics, our award‑winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class‑leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

We are currently looking for a customer focused Field Service Technician to join our WA team. Although your primary responsibilities will entail maintaining, installing and servicing Office Print devices, you may also be cross trained in additional devices and technology to provide relief support when required. This will be a hands‑on role, providing technical diagnostic support for our range of print equipment and ancillary products with associated software & services solutions. We are looking for a person who can work collaboratively within a self‑directed work team.

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, going above and beyond.
• Support other service teams during peak periods through upskilling and cross training opportunities.
• Ability to work autonomously, whilst keeping in contact with your team to ensure workload is consistent and transparent.

Who are we looking for?

• Demonstrated experience a similar role and/or network, IT
• Experience as a Field Service Technician highly regarded
• Strong verbal and written communication skills
• Strong customer service skills
• Excellent organisation and time management skills
• Current and valid Australian Driver’s Licence
• Hold valid working rights in Australia

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

Why Konica Minolta?

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Konica Minolta also offer a competitive package, including a company car, mobile phone and a company uniform.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability. If you require any adjustments/assistance during the recruitment process please reach out [e-mail]

Join our Team and thrive in an environment built on strongCollaboration, continuousLearning and personalGrowth. Everyday at Konica Minolta is an opportunity to share yourIdeas, influenceChange and engage with colleagues fromdiverse backgrounds andexperiences.