Field Service Engineer II (Toronto REMOTE)

Thermo Fisher Scientific; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer II for remote work in the Toronto area, responsible for servicing and maintaining analytical instruments related to spectroscopy. Ideal candidates should have a strong background in technical support for scientific equipment, with a commitment to customer service and safety. This position demands travel within Ontario and offers competitive salary and benefits.

Benefits

Competitive remuneration

Annual incentive plan bonus

Healthcare and employee benefits

Qualifications

• 4+ years hands-on experience as a Service Engineer or Technical Support Engineer.
• Experience with optical emission spectroscopy (OES), x-ray fluorescence (XRF), and x-ray diffraction (XRD) is a strong plus.

Responsibilities

• Perform on-site installation, repair, and maintenance of spectroscopy systems.
• Use customer management software to resolve service calls and control parts inventories.
• Inspect malfunctioning products and recommend corrective actions.

Skills

Customer oriented

Technical knowledge of scientific equipment

Effective interpersonal communication

Education

High school diploma or Bachelor’s degree in Sciences, Engineering

Job description

Field Service Engineer II (Toronto REMOTE)

Join to apply for the Field Service Engineer II (Toronto REMOTE) role at Thermo Fisher Scientific

Field Service Engineer II (Toronto REMOTE)

Join to apply for the Field Service Engineer II (Toronto REMOTE) role at Thermo Fisher Scientific

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Chemical Analysis Division (CAD) provides a broad mix of analytical instruments and services to a diverse range of end-user markets including Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, Spectroscopy and Minerals and Mining. Its instruments are used worldwide in various settings, both in the field and on the line, where customers value adaptability, reliability, and ease of use. CAD operates within a global footprint with more than 4,000 colleagues, delivering product solutions to customers that allow for confident, on-the-spot decision-making. CAD, part the Analytical Instruments group and is comprised of three business units:

• Measurement Control and Sample Identification
• Environmental and Process Monitoring
• Production Process and Analytics
• Bulk Elemental Analysis
  
  

The position supports the Bulk Elemental Analysis (BEA) business unit. This business drives value for our customers by enabling them to:

• accelerate production,
• improve product quality,
• make process decision faster,
• and protect their brands
  
  

We manufacture high-quality analytical, product inspection, bulk weighing, and compliance solutions and serve multiple sectors with a focus on:

• Clean Energy (battery manufacture & minerals production),
• Food Safety (Product inspection and food packaging), and
• Infrastructure (cement, mining & metals).
  
  

Product Inspection

In-line inspection and monitoring solutions to ensure safety, quality, and production efficiency by detecting physical contaminants, validating net content, verifying product integrity, and analyzing constituents. We supply systems worldwide to over 35,000 customers including the majority of the top 50 food companies. More... www.thermofisher.com/productinspection

PGNAA & Minerals Processing Elemental Analyzers

When the world leaders in cement production, energy production (coal), and mining are concerned about the quality of the raw materials they process or consume, they call on Process Analytics

www.thermofisher.com/minerals

Imaging

Our imaging product line of X-ray sources is crafted to provide accurate and consistent results for a variety of applications including high-resolution imaging and automated X-ray inspection on high-throughput production lines. https://www.thermofisher.com/search/browse/category/us/en/90207163/x-ray+sources+and+systems

Bulk Elemental Analysis (BEA)

For more than 85 years, the Thermo Fisher Scientific Ecublens site in Switzerland has been a global supplier of spectrochemical instruments for major industries such as metallurgy, transportation, cement, mining, food, pharmaceuticals, chemicals, petroleum and batteries. We offer unparalleled capabilities in optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD), and spectrometer automation (SMS).

Discover Impactful Work:

Territory: up to 75% travel in territory (Canada, Ontario Province)

What will you do?

You will provide complete services on Spectroscopy instruments: optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) including installation, repairs, preventative maintenance, and instrument qualifications. In addition to working with our customers, you will also regularly engage with other team members, sales, technical support, and engineering.

• Perform on-site installation, repair, maintenance, qualification, and validation of optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) systems.
• Use customer management software to resolve service calls, control parts inventories, and complete job tasks.
• Inspect malfunctioning products, analyze inspection findings to detect the source of problem, and recommends repair, replacement, or other corrective action.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
  
  

Minium Education & Experience

• High school diploma and 4+ years hands-on experience as a Service Engineer and Technical Support Engineer, particularly working with analytical instrumentation. Working experience with optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) is a strong plus or Bachelor’s degree in Sciences, Engineering or related field with 0 years’ experience.
  
  

Proficiencies

• Customer oriented.
• Technical knowledge of scientific equipment or related technology based equipment.
• Effective interpersonal communication and ability to establish good customer rapport
• Ability to prioritize service requests and produce clear and concise documentation
• Ability to work independently within a customer location. Minimal direct supervision required.
  
  

Travel & Physical/Environmental requirements:

• Ability to travel up to 70% at times within the territory or other areas as needed.
• Physical activities: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions.
• Ability to safely lift 50 Lbs. with assistance on occasion, and safely lift and carry 25-30 Lbs. continuously throughout the day.
• Environmental conditions: Inside office environment conditions, travel by taxi, train, airplane, noise, hazards, & conditions at customer locations.
• Maintain a valid driver’s license and safe driving record
  
  

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Consulting, and Customer Service

• Industries

  Pharmaceutical Manufacturing and Biotechnology Research

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