Field Service Technician

Shift4 Europe (formerly Finaro); Toronto; On-site; CAD 45,000 - 70,000; Full time

Job summary

A leading company in the payments technology sector is seeking a Field Service Technician in Toronto to install and configure Point-of-Sale systems at client locations. The role requires a strong technical background, excellent communication skills, and readiness to travel. Candidates should have at least one year of experience in POS installations and a commitment to high service standards. This position offers a chance to work with innovative technology in a dynamic environment.

Qualifications

• Minimum 1 year experience installing POS systems.
• Technician background with network/computer troubleshooting.
• Able to lift and carry up to 50 pounds.

Responsibilities

• Installation, configuration, and training on various software packages.
• Perform on-site surveys and troubleshoot network issues.
• Provide documentation and feedback post-installation.

Skills

Communication

Troubleshooting

Technical Skills

Customer Service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Google Docs

Job description

Shift4 (NYSE : FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually forhundreds ofthousands of businesses in virtuallyevery industry. For more information, visitwww.shift4.com .

An Field Service Technician is expected to complete full integration of Point-of-Sale systems and peripherals at merchant locations. This position requires coordination with merchants and field technicians to ensure all requirements are met before, during and after installation. Installers will work with our clients by promoting the highest level of service and professionalism. They are also required to train clients on POS ecosystems once installed. Representatives are also expected to acquire an in depth understanding of the entire merchant processing industry.

The majority of installations for onsite services are within the local range (200 miles). There will be time allocated for administrative and support tasks to be addressed in the office / home. There may be potential of performing onsite services (nationally) as needed.

Responsibilities

Onsite Service Scope :

• Installation, Configuration, and Training on any one of our several different software packages
• Site Surveys / Network Troubleshooting
• Repair / replacement of network cabling
• Hardware / Software Troubleshooting
• Able to test hardware, software, and credit card processing with no or minimal remote support.
• Post-installation, provide documentation and photos of work performed at each location.
• Willingness to work flexible hours including on call, early mornings, late nights, and weekends, as required.
• Practice safe driving habits.
• Must have reliable transportation.
• Ability to communicate effectively on the phone, emails, and work orders.
• Tracking of expenses and submitting monthly expense reports.
• Provide installation and feedback on new software / hardware while in beta testing.
• Inventory management of equipment and requisition.
• Participate in recurring training of Shift4 product suite.
• Appointments that take place outside of your local area may require you to be away for several weeks at a time.

Qualifications

• Good driving record
• A minimum of 1 year experience installing POS systems
• Willingness to travel on short notice
• Able to work well with hand tools
• Able to lift and carry up to 50 pounds
• Experience running in wall and exposed cabling
• Technician background dealing with network / computer troubleshooting or installation
• High school diploma or equivalent
• Demonstrated proficiency in software, such as Microsoft Office Suite, and Google Docs
• Friendly, enthusiastic and outgoing demeanor
• Ability to learn and retain new information and concepts quickly
• Ability to follow directions and strong follow up
• Proven good judgment and proactive decision-making skills
• Ability to adapt to change

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply for this job

indicates a required field

First Name

Last Name

Email

Phone

Resume / CV

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Do you have a minimum of 1 year experience installing POS systems? Select...

Do you have a technician background dealing with network / computer troubleshooting or installation? Select...

Do you have experience running in wall and exposed cabling? Select...

Can you demonstrated proficiency in software, such as Microsoft Office Suite, and Google Docs? Select...

Are you willing to travel on short notice? Select...

Do you now, or will you in the future, require sponsorship for work authorization (e.g., H- 1B)? (if hired, verification will be required consistent with federal law.)

• Select...

Are you legally authorized to work in the country you're applying to?

• Select...

What is your expected Salary Range?

Have you worked for Shift4, or an affiliate of Shift4 before?

• Select...

This includes any companies that have been acquired by Shift4.

Do you have a LinkedIn Profile you would like to share?

J-18808-Ljbffr

Create a job alert for this search

Field Service Technician • Toronto, ON, Canada