Equipment service technician

STERIS; Quebec; Remote; CAD 55,000 - 70,000; Full time

Job summary

A leading company in life sciences seeks an Equipment Service Technician to deliver exceptional customer service through maintenance and support of medical devices. The remote role requires a Secondary School Diploma along with technical skills, bilingualism, and a commitment to customer satisfaction with growth opportunities within the company.

Benefits

Base Salary + Incentive Compensation Program

Company Provided Vehicle, Cell Phone, and Laptop

Excellent Healthcare, Dental, and Vision Benefits

3 weeks paid vacation per year

RRSP matching program

Parental Leave

Opportunities for advancement

Hands-on Training Program

Additional Add-On Benefits/Discounts

Qualifications

• 1 year of relevant experience required in technical roles.
• Must be bilingual (English and French).
• Ability to lift up to 25 pounds and push wheeled transporters up to 50 pounds.

Responsibilities

• Provide on-site preventative maintenance and troubleshooting for medical equipment.
• Drive Customer satisfaction by resolving issues expediently.
• Communicate sales leads to management and support sales organization as needed.

Skills

Technical skills

Troubleshooting

Customer communication

Education

Secondary School Diploma or CAEC

Associate's or Bachelor's degree in electronics or mechanical

Job description

As a Life Sciences Equipment Service Technicianat STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following provinces: Quebec, Montreal (Longueuil preferred)

What you will do as an Equipment Service Technician

Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues and problems expediently.
Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.
Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager's discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.

The Experience, Skills and Abilities Needed

Required:
Secondary School Diploma, Graduation Certificate, or CAEC with 1 year of relevant experience
Ability to work flexible hours, sometimes outside "normal business hours"
Must live within 50 miles of center of territory
Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds
* Must be bilingual (English and French)

Preferred:
Associate's or Bachelor's degree in electronics, mechanical or similar discipline with 1 year of relevant experience
General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

Other:
Excellent interpersonal and Customer communication skills
Strong technical and troubleshooting skills

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

Base Salary + Incentive Compensation Program
Company Provided Vehicle + Cell Phone + Laptop
Excellent Healthcare, Dental, and Vision Benefits
3 weeks paid vacation per year + company holidays based on Province
RRSP matching program
Parental Leave
Opportunities for advancement in a stable long-term career
Hands-on Training Program
Additional Add-On Benefits/Discounts