Field Service Technician

Ryko Solutions; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you'll be on the front lines of customer service and technical support. This role involves maintaining and repairing vehicle wash equipment, ensuring customer satisfaction through quality service. You'll have the opportunity to troubleshoot various mechanical and electrical issues while working independently or as part of a team. With a focus on safety and compliance, you'll play a critical role in delivering outstanding service to clients. If you're passionate about technology and customer care, this is the perfect opportunity to grow your skills in a dynamic environment.

Qualifications

• 2+ years experience as a Service Technician in a related area.
• Ability to interpret maintenance manuals and instructions.
• Clean driving record and commitment to customer satisfaction.

Responsibilities

• Perform service work on vehicle wash equipment including troubleshooting.
• Inspect, lubricate, and check levels of wax and detergent.
• Provide training to customers on equipment maintenance.

Skills

Mechanical skills

Electrical troubleshooting

Customer service

Basic math skills

Communication skills

Organizational skills

Ability to work independently

Education

High school diploma

Tools

ACDC power supply

Forklift

Microsoft Suite

Google Suite

Job description

As aField Service Technician, you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, Belanger and competitor's vehicle wash equipment and accessories. The Service Technician will also train customers on basic equipment maintenance.

Job Duties:

• Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
• Replace, repair, or adjust parts and systems as necessary
• In accordance with preventative maintenance contracts, the technician inspects, lubricates, and checks wax and detergent levels as applicable
• Run equipment through 'cycles' to ensure the complete system is functioning properly
• Advises customers of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
• Following unit installation, inspects equipment to ensure proper function
• Provide information and training to customers regarding proper operation and general maintenance of equipment
• Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction
• May deliver parts, chemicals, or supplies to customers
• Complete work orders, expense reports, and daily/weekly time logs
• Maintain up-to-date knowledge of equipment changes or modifications through various resources such as maintenance manuals, service bulletins & how-to videos in our Learning Management System (LMS), or engineering documents
• Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required
• Keeps Service and District Manager informed of all significant problems, progress, or barriers to success
• Comply with all applicable OHSA, ESA, POST and other provincial regulatory laws, as well as company safety policies
• Any other duties as assigned by the Installation/Service Manager

Qualifications:

• High school diploma or equivalent
• Minimum of 2 years experience as a Service Technician in a related area
• Clean driving record with no more than 3 moving violations within the past 5 years; no more than 2 preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past 10 years and no charges currently pending
• Ability to use basic math and writing skills
• Must have demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interest including using meters and ACDC power supply
• Ability to comprehend and interpret equipment, operation, and maintenance manuals and instructions
• Ability to successfully work independently or within a team
• Forklift experience and/or ability to obtain forklift certification
• Committed to customer satisfaction and ability to adapt/respond to different personalities
• Ability to multi-task, prioritize, and manage time effectively
• Intermediate computer skills, and experience with Microsoft and Google Suite programs
• Must possess excellent communication and organizational skills
• Must have adequate sight to read installation and other engineering documentsand/or work orders and other field service documents
• Ability to work assigned hours plus overtime as needed
• Must be local to the Ottawa Area

Physical Requirements:

• Ability to lift items of light to heavy weight, up to 50 lbs.
• Ability to bend intermittently and repeatedly stoop, kneel, reach, twist, perform repetitive motions, using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods

Hourly Wage Range: $26-30 based on experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilitiesat any time, based on business needs. National Carwash Solutions is an Equal Opportunity Employer.