Field Service Technician

Andritz AG; Saskatoon; Remote; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their innovative team. This role involves the installation and servicing of advanced equipment, ensuring optimal performance and customer satisfaction. The ideal candidate will possess a strong mechanical aptitude, excellent customer relations skills, and the ability to adapt to various situations. With a focus on teamwork and professionalism, this position offers an exciting opportunity to work with cutting-edge technology in a dynamic environment. Join a company that values passion and commitment to excellence in engineering solutions.

Qualifications

• Strong mechanical aptitude and ability to use hand tools.
• Knowledge of electrical instrumentation and PLC programming is an asset.

Responsibilities

• Responsible for installation, startup, and service of equipment.
• Supervises contractors and customers on equipment maintenance.

Skills

Mechanical Aptitude

Customer Relations Skills

Process Knowledge of Equipment

Computer Skills (Microsoft)

Electrical Instrumentation

PLC Programming

Education

Class 5 Driver's License

Legally entitled to work in Canada

Tools

Precision Measuring Instruments

Hand Tools

Job description

Job title: Field Service Technician

Job family: Project & Site Management

Business area: Environment & Energy

Contract location: Saskatoon, SK, CA

Working location: Toronto

Location type: Remote

Contract type: Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

The Field Service Technician is responsible for installation, startup, process performance, training, and service of ANDRITZ supplied equipment for Dewatering (Centrifuges, Belt Presses, Filter Presses, Screening equipment, etc.) As required provides customer operational and mechanical technical assistance to existing installations. On a daily basis utilizes customer relations skills to quickly bring closure to project.Strong mechanical aptitude, frequent travel, and adaptability are required for this position.

Responsibilities may include but are not necessarily limited to the following:

• Mechanical and electrical checkout of Andritz supplied equipment.
• Plans and books service calls within Canada.
• Supervises bargaining unit employees when they are used to assist with field service.
• Supervises and instructs contractors and customers on rebuilds and maintenance of their Andritz equipment.
• Telephone sales and support to customers when not engaged in field service activities.
• Verification of proper installation of Andritz supplied equipment.
• Ability to write detailed reports in the English Language, outlining situations occurring at the job site.
• Process optimization prior to performance testing.
• Demonstration of performance based upon customer specifications.
• Maintain a good understanding of electrical and pneumatic controls and problem resolution at site when required.
• As required, modify the equipment PLC programming at site to meet customer requirements.
• Promotes and furthers Andritz’s goals through the development of good customer relationships and recognized professionalism while at site.
• Maintains current knowledge of new Andritz Technology, both process and startup requirements.
• Stays current on all OH&S training, and wears appropriate Personal Protection Equipment (PPE) as required for each specific job site.
• This position description is not intended to be all inclusive, and employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.
• This organization reserves the right to revise or change job duties as the need arises. This position description does not constitute a written or implied contract of employment.

When selecting candidates, we will be looking for the following essential skills, abilities, and experience:

• Good mechanical aptitude.
• Process knowledge of different Andritz manufactured equipment.
• Computer Skills: Microsoft (Windows, Word, Excel).
• Electrical Instrumentation and working knowledge of PLC programming with Allen Bradley, Siemen’s, Modicon, and GE is an asset for this position.
• Must have a class 5 drivers license, and acceptable drivers abstract.
• Legally entitled to work in Canada on a full-time basis.

Must Have Specialized Job Skills:

• Must be able to use most hand tools and have well developed mechanical aptitude.
• Must have ability to use precision measuring instruments and the ability to read and interpret engineering drawings and blueprints.

Physical Demands:

• The physical demands of this position require the ability to walk, sit or stand for long periods of time.
• Must be physically able to lift a minimum of 75 pounds, and have the dexterity to bend and stoop for long periods of time.
• Must be able to climb ladders and maintain balance on catwalks and platforms.
• Make visual inspections with precise hand and finger movements, with reasoning and problem-solving ability.

Relationships:

• Interfaces with Clients, Service Manager, Service center manager, Service center shop supervisor, Engineering, and ANDRITZ Representatives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.