Field Service Technician

Konica Minolta Business Solutions U.S.A., Inc.; Halifax Regional Municipality; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in office technology is seeking a Field Service Technician in Halifax Regional Municipality. The role involves maintaining production systems, providing on-site service, and ensuring customer satisfaction through effective communication and technical expertise. Candidates should have strong network skills and relevant certifications. Join a team that values innovation and customer relations while contributing to digital transformation efforts.

Qualifications

• 2-3 years of network skills required.
• Must achieve Professional Level Certification.

Responsibilities

• Maintain and repair production systems.
• On-site service of MFPs.
• Install and troubleshoot basic printing and scanning solutions.

Skills

Network Skills

Communication Skills

Color Skills

Education

Electronics / Technical degree

CompTIA A+ Certification

Job description

Maintain and repair Production systems and resolve customer printing issues.

• Maintain effective relationships with customers and sales.
• On-site service of MFPs.
• Maintain parts and call management as well as accurate records to achieve KPI targets.
• Business Travel - Travel within assigned territory.
• Responsible to learn new technologies, maintain accurate records and assist other team members as required.
• 10% - Lead referrals, assists with customer assessments and solution design.
• 90% - break-fix and customer support.
• Seeks opportunities to improve territory parts budget and inventory control.
• Perform other relevant duties as assigned by management.
• Install and troubleshoot basic printing and scanning solutions.
• Microsoft OS peer to peer and client side of server environments.
• Travelling within Canada and the US is a requirement.
• Standby and after hours work may be required.
• Training may require after-hours travel and stay overs including weekends.

Responsibilities

• Familiar with printing from common business apps.
• Solutions Knowledge - Basic understanding of solutions portfolio.
• Product Knowledge - Excellent working knowledge and certification of production systems.
• Color Skills - Working knowledge of calibration, and RIP configurations.
• Communication Skills - Excellent verbal and written and interpersonal.
• Mentoring and Instruction - 10% - based on technical expertise.
• Moderate Working directions - Requires limited assistance for more difficult problems.
• Requirements - Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations.

Qualifications

• 2-3 years Network Skills.
• Candidate must provide & maintain valid travel documents at own expense.
• Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing.
• Required to achieve Professional Level Certification.
• Electronics / Technical degree preferred.
• CompTIA A+ Certification.

About Us

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace . The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services ( All Covered ), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list . The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook , YouTube , LinkedIn and Twitter .

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

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Field Service Technician • Halifax Regional Municipality, NS, Canada