Field Service Supervisor

Toromontmh; Vaughan; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Supervisor to lead a dynamic team and ensure exceptional customer service. In this pivotal role, you will model safe work behaviors, train team members, and drive continuous improvement in field operations. With a commitment to safety and customer satisfaction, this position offers a chance to grow within a best-in-class organization known for its premium equipment and services. Join a team that values your contributions and provides opportunities for professional development in a supportive environment.

Benefits

Competitive wages

Benefits

Continuous learning opportunities

Premiums (as eligible)

Qualifications

• Minimum 5 years of experience in a service leader position.
• Strong leadership skills and ability to train team members.

Responsibilities

• Provide excellent customer service as a key contact for field service.
• Train and coach team members to meet customer expectations.
• Ensure compliance with safety rules and improve operations.

Skills

Customer Service

Team Leadership

Safety Compliance

Performance Evaluation

Problem Solving

Education

Post-secondary education

Job description

Concord (LD)
425 Millway Ave
Vaughan, ON L4K3V8, CAN

Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable, and professional customer service both personally and through strong team leadership. This leader is responsible for providing direction to the Field Service Team, ensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.

As a Field Service Supervisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our top priorities
• Working for a best-in-class equipment dealer and with premium brands to exceed customer needs
• Opportunities to continuously learn, grow, and develop with our TMH team for your success
• Competitive total rewards including wages, benefits, and premiums (as eligible)

In a typical day, YOU will:

• Model safe, environmentally sound, and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs, and initiatives
• Ensure all employees comply with established customer safety rules
• Provide excellent customer service as a key contact for field service requirements and work orders to maximize productivity of field service operations
• Promote customer satisfaction, follow up on repairs, and collaborate with other departments to deliver high-level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Improve customer and employee satisfaction by initiating corrective procedures in the field service operations
• Provide direction on the financial implications of work orders, including customer pay, warranties, claims, policies, and redos
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions
• Encourage continuous improvement for field operations through regularly scheduled meetings and associated training

Must-haves for this role:

• Post-secondary education
• Minimum 5 years of experience in a service leader position

About Toromont Material Handling

Toromont Material Handling, a wholly owned subsidiary of Toromont Industries Ltd., sells, rents, and provides after-sales service for the full range of Caterpillar, Mitsubishi, and Jungheinrich forklifts. We are also the authorized exclusive dealer for Kalmar lift trucks and container handlers, AUSA rough-terrain forklifts, Shuttlewagon Rail Car Movers, and Hoppecke energy solutions. TMH also offers a full range of racking and storage products, and specialized floor cleaning equipment.