Field Service Supervisor

Toromont Cat; Northwestern Ontario; Hybrid; CAD 79,000 - 98,000; Full time

Job summary

Toromont Cat in Thunder Bay is seeking a Field Service Supervisor to lead our Field Service Team, delivering knowledgeable, professional customer service and strong team leadership.

You will guide field operations, review work orders, ensure safety, coach staff, and collaborate with other departments to maximize productivity and client satisfaction; a focus on training and process improvements.

Qualifications

• Post-secondary education.
• Minimum 5 years of experience in a service leader position.

Responsibilities

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives.
• Ensure all employees comply with established customer safety rules.
• Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations.
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service.
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations.
• Improve customer and employee satisfaction by initiating corrective procedures in the field service operations.
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos.
• Create quotes and review and prepare invoices for internal and external customers.
• Manage work-in-progress (WIP) and contamination control.
• Investigate and report accidents or near misses.
• Identify and resolve issues by initiating corrective actions.
• Encourage continuous improvement for field operations through regularly scheduled meetings and associated training.
• Assist the PSM with the management of fixed assets and preparation for capital expenditures.
• Maintain maintenance on the fleet of field service trucks.
• Manage employees at off-site locations.
• Work with a sense of urgency and foster team efforts to encourage growth.

Education

Post-secondary education

Job description

Toromont Cat is looking for a Field Service Supervisor to join our team at Thunder Bay. Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service bothpersonally and through strong team leadership. This leader is responsible foralso providing direction to the Field Service Teamensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.

Pay Type

Full Time, Permanent

Compensation

$78,705.00 to $98,380.00

The listed wage is just one component of our total rewards package, and eligibility to additional premiums may be available.

As a Field Service Supervisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Ensure all employees comply with established customer safety rules
• Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations
• Promote customer satisfaction, follow up onrepairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Improve customer and employee satisfaction by initiating corrective proceduresin the field service operations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolveissues byinitiating corrective actions
• Encourage continuous improvement for field operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets and preparation for capital expenditures
• Maintainmaintenance on the fleet of field service trucks
• Manage employees at off-site locations
• Work with a sense of urgency and foster team efforts to encourage growth\

Must-haves for this role:

• Post-secondary education
• Minimum 5 years of experience in a service leader position

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.