Service Supervisor

Toromont Cat; Thompson; On-site; CAD 78,705 - 98,379; Full time

Benefits offered by this job

Competitive total rewards including wages and benefits

Flexible work schedules

Job summary

Toromont Cat is seeking a Service Supervisor for the Thompson Branch to lead a team of technicians and ensure customer satisfaction. The role includes promoting safety, managing work orders, and training team members.

The ideal candidate will have a minimum of post-secondary education and 3 years of supervisory experience. Compensation ranges from $78,705.00 to $98,379.00 with additional rewards and benefits available.

Qualifications

• Minimum 3 years of experience in a supervisory position.

Responsibilities

• Model safe work behaviours and promote health and safety.
• Provide excellent customer service as key contact for shop service.
• Train and coach team members for better performance.
• Manage work-in-progress and control contamination.

Skills

Customer service

Team training and coaching

Leadership

Safety compliance

Education

Minimum post‑secondary education

Job description

Toromont Cat is looking for a Service Supervisor to join the team at our Thompson Branch! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.

Pay Type

Full Time, Permanent

Compensation

$78,705.00 to $98,379.00

The listed wage is just one component of our total rewards package, and eligibility to additional premiums may be available.

As a Service Supervisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
• Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
• Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures

Must-haves for this role:

• Minimum post‑secondary education
• Minimum 3 years of experience in a supervisory position