Field Service Supervisor

Toromont Cat; Vaughan; Hybrid; CAD 79,000 - 98,000; Full time

Job summary

Toromont Cat is seeking a Field Service Supervisor in Canada to lead the field service team and deliver top-notch customer support. You will drive safety, quality service, and efficiency across multiple locations in Eastern Canada.

Responsibilities include coaching staff, managing work orders and quotes, and ensuring adherence to policies. This role rewards leadership and a strong focus on client satisfaction and operational excellence.

Qualifications

• Post-secondary education
• Minimum 5 years of experience in a service leader position.

Responsibilities

• Model safe, environmentally sound and healthy work behaviours per Health and Safety Policies.
• Ensure employees comply with customer safety rules.
• Provide excellent customer service as the main contact for field service requests and work orders.
• Promote customer satisfaction and follow up on repairs with other departments.
• Train and coach team members to meet customer and business expectations.
• Improve customer and employee satisfaction by initiating corrective actions.
• Explain financial implications of work orders, including pay, warranties and claims.
• Create quotes and prepare invoices for customers.
• Manage work-in-progress (WIP) and contamination control.
• Investigate and report accidents or near misses.
• Identify and resolve issues by initiating corrective actions.
• Encourage continuous improvement for field operations via meetings and training.
• Assist with fixed assets management and capital expenditures prep.
• Maintain fleet maintenance for field service trucks.
• Manage employees at off-site locations.
• Foster urgency and teamwork to drive growth.

Skills

Leadership

Customer Service

Safety Conscious

Education

High School Diploma or better in Accounting.

Some post college or better in Accounting.

Job description

Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service bothpersonally and through strong team leadership. This leader is responsible foralso providing direction to the Field Service Teamensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.

Pay Type

Full Time, Permanent

Compensation

$78,705.00 – $98,380.00

The listed target compensation includes commissions and other variable pay components and reflects expected annual earnings. It represents just one part of our total rewards package, and additional performance‑based bonuses or other elements may also apply.

As a Field Service Supervisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Ensure all employees comply with established customer safety rules
• Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations
• Promote customer satisfaction, follow up onrepairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Improve customer and employee satisfaction by initiating corrective proceduresin the field service operations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolveissues byinitiating corrective actions
• Encourage continuous improvement for field operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets and preparation for capital expenditures
• Maintainmaintenance on the fleet of field service trucks
• Manage employees at off-site locations
• Work with a sense of urgency and foster team efforts to encourage growth\

Must-haves for this role:

• Post-secondary education
• Minimum 5 years of experience in a service leader position

About Toromont Material Handling

Toromont Material Handling, a division of Toromont Industries Ltd., supplies, rents and services a complete range of material handling equipment—including electric and internal combustion forklifts, container handlers, and warehouse solutions. We are recognized for our superior technical expertise, strong customer relationships, and commitment to safety across all operations.

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

Qualifications

Skills

Preferred

Customer Service

Expert

Safety Conscious

Expert

Leadership

Expert

Education

Preferred

High School Diploma or better in Accounting.

Some post college or better in Accounting.