Field Service Specialist

itec group Inc.; Milton; On-site; CAD 55,000 - 62,000; Full time

Job summary

itec group Inc. is seeking a Field Service Specialist to service and commission custom automation at customer facilities. This role suits an experienced technician with strong mechanical and electrical troubleshooting skills and hands-on machine assembly experience.

You will install, commission, and troubleshoot automated machinery, perform preventative maintenance, read schematics and drawings, and provide on-site training and support. Travel up to 50% and occasional overtime are expected.

Qualifications

• 5+ years in Field Service/maintenance within industrial manufacturing.
• Strong mechanical and electrical troubleshooting skills.
• Experience with automated machinery or industrial automation systems.
• Ability to read mechanical drawings and electrical schematics.
• Knowledge of pneumatic and hydraulic systems is a plus.
• Experience with PLCs is an asset.
• Excellent customer service and problem-solving skills.
• Willingness to travel to customer sites up to 50% of the time.
• Willingness to work flexible hours and overtime as needed.

Responsibilities

• Install, commission, and troubleshoot custom automation at customer facilities.
• Perform preventative maintenance, repairs, and upgrades.
• Diagnose mechanical, electrical, pneumatic, and hydraulic issues.
• Read and interpret schematics and drawings to identify issues.
• Provide technical support and training to customers.
• Collaborate with Engineering, Assembly, and Controls teams.
• Travel to customer sites for service calls and commissioning.
• Prepare detailed service reports documenting repairs and parts used.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Read electrical schematics

Read mechanical drawings

Pneumatic systems knowledge

Hydraulic systems knowledge

PLC troubleshooting

Customer service

Communication skills

Travel 50% willingness

Job description

We're excited to share an opportunity for an existing vacancy as a Field Service Specialist with an established custom automation company!

This position is ideal for an experienced Technician with a strong background in mechanical and electrical troubleshooting, machine assembly, equipment installation/commissioning, and servicing automated machinery at customer sites.

Daily responsibilities may include but are not limited to:

• Install, commission, and troubleshoot custom automated machinery and equipment at customer facilities.
• Perform preventative maintenance, repairs, and equipment upgrades to ensure optimal machine performance and reliability.
• Diagnose and resolve mechanical, electrical, pneumatic, and hydraulic issues on automated equipment.
• Read and interpret electrical schematics, mechanical drawings, and technical documentation to identify and resolve equipment issues.
• Provide technical support and training to customers on equipment operation, maintenance, and troubleshooting procedures.
• Work closely with Engineering, Assembly, and Controls teams to resolve technical issues and improve machine functionality.
• Travel to customer sites to perform service calls, installations, and equipment commissioning.
• Prepare detailed service reports documenting repairs, maintenance activities, parts used, and recommendations.

Mandatory Requirements:

• 5+ years of experience in a Field Service Technician, Maintenance Technician, or similar role within an industrial manufacturing environment.
• Strong mechanical and electrical troubleshooting skills.
• Experience working with automated machinery, custom equipment, or industrial automation systems.
• Ability to read and interpret mechanical drawings and electrical schematics.
• Knowledge of pneumatic and hydraulic systems is an asset.
• Experience with PLC troubleshooting and industrial controls is an asset.
• Strong customer service, communication, and problem-solving skills.
• Willingness to travel to customer sites up to 50% of the time
• Available to work flexible hours and occasional overtime based on service requirements.

Salary Range: $40/hr to $45/hr + benefits

Accommodations are available to all applicants upon request throughout our recruitment process. Please contact us at [e-mail] or 1-877-682-8889 x223 if you require accommodation. We will work with all applicants to accommodate their accessibility needs.

By applying for this position, you are consenting to receive electronic messages related to the consideration of employment through itec group and its clients. Should you wish to stop receiving electronic communications at any time, simply let us know at [e-mail]