Service Technologist

Red Rover Recruitment; Vaughan; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading recruitment firm is searching for a Service Technologist located in Vaughan, ON. This role involves engaging in the development and installation of cable manufacturing machinery, including troubleshooting and commission equipment. Ideal candidates will have 3+ years of experience as a Service Technician, strong PLC programming skills, and the ability to travel 30% to the US and Canada. Competitive compensation and an onsite work environment are offered.

Qualifications

• 3+ years of experience as a Service Technician/Technologist or Engineer.
• Experience in the cable manufacturing industry or with rotary equipment preferred.
• Travel-friendly with valid passport for trips to Canada and the US.

Responsibilities

• Install engineered solutions into customer facilities.
• Commission equipment and machines.
• Troubleshoot programs and install systems.
• Train customers on proper equipment use.
• Prepare technical documentation and reports.

Skills

Rockwell Allen Bradley PLC troubleshooting

Advanced PLC / HMI programming

Mechanical skills

Electrical skills

Communication skills

Hydraulic skills

Ability to read and understand drawings

Education

3‑year electrical or electro-mechanical engineering technical program

Job description

Location:

Onsite in Vaughan (Concord), ON + 30% travel to Canada and the US

About our client:

• Our client is a leading Canadian manufacturer of engineered rotating equipment for the wire, cable, umbilical, and hose industries. They design and build high‑performance machinery such as armouring, stranding, cabling, and taping lines, serving customers across North America and globally. With a strong focus on innovation, quality, and customer partnership, they are a trusted OEM partner in the industrial machinery space and are well positioned for continued growth in a specialized, high‑value niche.

About the Role:

• Reporting to the Electrical Engineering Manager, the Service Technologist will engage in the development of cable manufacturing machinery to rival industry leaders. This collaborative role involves working with cross‑functional engineering and production teams, requiring a team player mindset. The position is essential for our client’s engineered projects and directly impacts company growth and customer satisfaction.

Responsibilities:

• Installation of engineered solutions into our client’s customers’ facilities
• Equipment and machine commissioning, including machine assembly (electrical and mechanical)
• Program installation and troubleshooting
• Machine validation and testing, including all related problem solving
• Equipment training for customers
• Customer service and preventative maintenance
• Technical writing – documenting procedures and writing compiled work instructions
• End‑user manual – validation, writing, and modifications
• End‑user machine testing – UI testing, alarm validation, and safety testing
• Service documentation – field service reports and action item reports

Job Requirements:

• 3+ years of experience as a Service Technician/Technologist or Engineer working for an OEM (Original Equipment Manufacturer)
• Graduate of a 3‑year electrical or electro‑mechanical engineering technical program from a post‑secondary school or better
• Experience in Rockwell Allen Bradley PLC troubleshooting; Siemens experience is an asset
• Strong programming skills (PLCs, HMIs, drives) on the Rockwell platform
• Experience with advanced PLC / HMI programming and/or Siemens PLCs/HMIs/Drives, plus experience in the cable manufacturing industry or with similar rotary equipment, is highly preferred
• Good knowledge of VFDs, including operation, setup, and tuning
• Excellent mechanical, electrical, pneumatic, and hydraulic skills and knowledge
• Ability to read and understand drawings, with the ability to assemble, understand, and solve issues
• Excellent communication skills (written and verbal); multilingual abilities are an asset (e.g., Spanish, German, Italian)
• Travel‑friendly: this position is not a road warrior, but applicants must be comfortable working 30% out of town and able to work in Canada and the US (including valid passport and no travel restrictions)
• Clean Driver’s License (G)

Physical Requirements:

• Ability to lift, push, pull, and move up to 50 lbs. on a routine basis
• Ability to climb ladders and stairways regularly throughout the work shift
• Ability to observe conditions and others as a safety attendant, staying alert while seated for long periods as needed
• Ability to use hand tools, power tools, and other tools and equipment in a safe and controlled manner
• Ability to perform inspections of site, tools, and equipment
• Ability to perform behavioral observations focused on safety and process improvement
• Ability to follow safety protocols and to report any incident, unsafe act, or unsafe condition immediately to the site supervisor and safety manager