Field Service Controls Engineering Team Leader

ATS Corporation; Cambridge; On-site; CAD 56,000 - 78,000; Full time

Benefits offered by this job

Annual performance-based incentive bonus

5% RRSP match

Stock purchase plan

Three weeks of vacation

Health and dental benefits

$600 health spending account

Continuous learning and career growth

Job summary

ATS Corporation is looking for a Field Service Representative – Controls Lead to oversee a team of service representatives in Cambridge, Ontario. This role emphasizes customer satisfaction through effective management and collaboration across teams, ensuring safe installations and compliance with health and safety standards.

The ideal candidate will have a background in electrical, mechanical, or software controls technology, paired with extensive experience in automation and control environments. The position offers a well-rounded benefits package including compensation of $50.00–$68.75 CAD per hour, annual incentives, and opportunities for career growth.

Qualifications

• Minimum four years of hands-on automation/control environment experience.
• 10+ years experience programming PLCs and HMIs using Allen Bradley or Siemens software.
• Ability to read engineering drawings and reference manuals.

Responsibilities

• Manage and delegate work for team members based on skills.
• Ensure safety and compliance with ATS Health and Safety Manual.
• Create a positive, motivating team environment.

Skills

Programming PLCs and HMIs

Strong communication skills

Understanding of pneumatics and hydraulics

Proficiency in Microsoft Word and Excel

Education

Post-secondary diploma or degree in electrical, mechanical or software controls technology

Job description

Job Summary

ATS Life Sciences, a division of ATS Corporation, designs, builds and services critical automated solutions for medical device and pharmaceutical companies. We are seeking a Field Service Representative – Controls Lead to manage a team of service representatives and drive customer satisfaction.

Responsibilities

• Manage the administration and delegation of work for team members according to their skill and experience.
• Collaborate with the Service Applications Engineering team to support proposals and own jobs from concept through life‑time support.
• Plan with the Technical Service Manager to meet budgets and manage overtime within departmental requirements.
• Ensure the group works safely and achieves no lost time accidents.
• Create a positive, motivating team environment and address performance issues such as absenteeism, attitude, workmanship and efficiency.
• Travel is typically 15 % of the time, with potential higher periods during service rotations.
• Participate in reviewing objectives and continuous improvement initiatives with the team.
• Engage in the planning stage of projects with the Assembly Manager, Project Manager and project team to communicate customer needs.
• Attend design reviews and critique designs for functionality.
• Support the Manager in selecting FSR Controls and serve as an ATS ambassador at customer sites, ensuring safe installation and compliance with ATS Health and Safety Manual and customer procedures.

Additional Responsibilities

• Communicate constructive ideas and maintain manufacturing standards.
• Ensure employee health and safety, providing adequate training and safe work practices.
• Conduct 1:1 coaching sessions and performance appraisals.
• Provide input on planned capital expenditures for manufacturing equipment.
• Maintain ethical standards in compliance with the ATS Code of Business Conduct.
• Demonstrate leadership in Health, Safety, and Environment compliance.
• Hold team members accountable for HSE compliance during performance reviews.
• Implement corrective measures for unsafe conditions and acts.
• Provide necessary equipment, materials and protective devices and ensure they remain safe.
• Offer guidance, instruction and supervision to employees.
• Take reasonable precautions for employee protection.
• Step in to perform FSR Control duties when required (excluding travel).

Qualifications

Education – A post‑secondary diploma, degree or equivalent qualification specializing in electrical, mechanical or software controls technology.

Experience

• Minimum four years of hands‑on automation/control environment experience.
• 10+ years of experience programming PLCs and HMIs using Allen Bradley or Siemens software.
• Strong communication, professionalism, and interpersonal skills.
• Excellent understanding of pneumatics, hydraulics, basic electrical and system control.
• Ability to read engineering drawings, reference manuals and assembly system instruction guides.
• Proficiency with Microsoft Word and Excel.
• Ability to quickly learn and troubleshoot systems.

Working Conditions

Works in a shared environment. The environment contains hazards including electrical wiring and motorized vehicles (tow motors).

Physical Requirements

• May be required to stand at workstations for prolonged periods.
• May need to perform a wide range of movements including bending, crawling, kneeling, etc.
• May be required to lift up to 30 lbs.
• May work with odorous substances within confined spaces.
• Use of hand tools requires significant manual dexterity.

Health, Safety & Environmental

• Supervisors promote, monitor and enforce safe work practices and protect the environment.
• Ensure equipment, materials and protective devices function safely.
• Ensure compliance with divisional health and safety procedures.
• Apply progressive discipline for health, safety and environmental violations.
• Advise employees of potential or actual health and safety risks.
• Provide appropriate instruction for safe work (Document Number: CHSES-001-02).
• Take every reasonable precaution for employee protection.

Benefits

• Compensation: $50.00–$68.75 CAD per hour.
• Annual Performance‑Based Incentive Bonus.
• 5 % RRSP match.
• Stock purchase plan.
• Three weeks of vacation.
• Health and dental benefits + $600 health spending account.
• Half‑Day Fridays.
• Continuous learning and career growth with global mobility opportunities.
• A chance to contribute to advancing the future of healthcare through automation.

EEO & Accessibility Statement

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability.

The ATS applicant tracking system may utilize AI software with pre‑defined, rule‑based filters to organize and manage application materials. Rule‑based filters operate solely on fixed criteria and do not perform autonomous evaluation or generate independent recommendations. All hiring decisions continue to involve human review and judgment.