Field Service Project Manager

Schneider Electric; Ottawa; Hybrid; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Hybrid work

Education reimbursement

Annual bonus

Pension plan

Life insurance

Employee discount

Paid vacation

Volunteer day

Job summary

Schneider Electric in Ottawa, ON is seeking a Disability Case Manager to join a dynamic client service team in a hybrid role. You will oversee disability claims (STD, LTD and Life Waiver), assess medical information, develop return-to-work plans, and maintain confidentiality.

Located in Ottawa with 1–2 days in-office and 3–4 days work from home, offering a competitive CAD 70,000–85,000 salary plus an annual bonus and a robust benefits package.

Qualifications

• 2+ years experience in health, wellness, disability claims, life/health insurance, injury claims.

Responsibilities

• Manage disability claims portfolio with timely, accurate case handling.
• Evaluate medical documents to determine eligibility and next steps.
• Provide compassionate support to employees during disability.
• Communicate effectively with claimants, healthcare providers, and internal teams.
• Ensure compliance with company policies and regulatory requirements.
• Maintain confidentiality of disability data.

Skills

Disability claims

Health insurance

Bilingual English/French

Communication skills

Job description

In this dynamic and results-oriented environment, you will take action by delivering client-centered disability solutions in the insurance industry. As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims (STD, LTD and Life Waiver). This involves assessing medical information and job responsibilities, creating effective case management strategies, and developing return-to-work plans to support individuals during their disability period.

Position type: Permanent, Full-Time.

Location: Ottawa, ON (Hybrid: 1–2 days in-office, 3–4 days work from home).

Compensation: $70,000–$85,000 annually (depending on experience) + Annual Bonus Program.

Advantages

• Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
• An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
• Career opportunity advancement.
• Competitive salary and annual bonus program.
• $2000 education reimbursement per year.
• Flexible benefits and employee discount program.
• Paid vacation, personal day, and employee volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Advantageous share ownership program.
• Centrally located offices with easy access to public transportation.

Responsibilities

• Manage a portfolio of disability claims, ensuring timely and accurate case handling.
• Evaluate medical documentation to determine claim eligibility and next steps.
• Provide compassionate support to employees dealing with challenging and traumatic experiences.
• Communicate effectively with claimants, healthcare providers, and internal teams.
• Ensure compliance with company policies and regulatory requirements.
• Maintain confidentiality while handling sensitive information related to disability status and claims.

Qualifications

• 2+ years experience in health, wellness, disability claims, life/health insurance, injury claims.
• Strong listening and communication skills in English and French FLUENT.
• Ability to work in a fast-paced, high volume environment with attention to detail.
• Works well under pressure and handles sensitive/confidential cases.
• Managing complex situations with professionalism and care.
• Bilingual (English & French) required.
• Organizational skills.
• Tech savvy.
• Reliability status security clearance Protected B.

Security and Eligibility

Candidate must further satisfy the following criteria to be eligible for the role:

• Have status to work in Canada at the time of application.
• Successfully complete the enhanced government screening process.
• Pass a criminal background check.
• Pass a credit check.
• Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.