Disability Case Manager

Canada Life; Toronto; On-site; CAD 65,600 - 98,400; Full time

Benefits offered by this job

Career development

Education reimbursement

Health & dental benefits

Mental health benefit

Volunteer day

Pension plan

Employee discounts

Job summary

Canada Life in Toronto, ON is seeking a Permanent Full Time Disability Case Manager to deliver client-focused disability solutions in a fast-paced environment. You will manage disability claims (STD, LTD and Life Waiver), evaluate medical information and job duties, and coordinate return-to-work and rehabilitation programs to support employability.

The role emphasizes strong communication, independence and teamwork, with qualifications including experience in health/insurance, bilingualism, and

Qualifications

• Experience or training in health and wellness, disability and life or health insurance, injury claims, or customer service.
• Strong interpersonal and communication skills in a client-facing environment.
• Effective planning, organisational and time-management skills.
• Solution-oriented mindset with strong decision-making abilities.
• Team player who can work independently.
• Tech savvy and proficient with new programmes/systems.
• French/English bilingualism is an asset.
• Reliability Status Security Clearance – required after offer.

Responsibilities

• Proactively manage disability claims (STD, LTD and Life Waiver) by evaluating medical information and job duties to determine length of disability.
• Evaluate disability extent through effective verbal and written communication with applicants, employers, physicians, lawyers and medical professionals; respond to inquiries.
• Use critical thinking to make decisions based on overall claim assessment.
• Implement return‑to‑work programmes and coordinate with the employer.
• Coordinate health care coordination and rehabilitation programmes to meet employability goals.

Skills

Interpersonal skills

Communication skills

Planning & time management

Decision making

Team player

Independent worker

Tech savvy

Bilingual French/English

Security clearance readiness

Job description

Permanent Full Time

Disability Case Manager in Toronto, ON

In this fast‑paced, results‑driven environment, you will deliver client‑focused disability solutions.

What you will do

• Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
• Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
• Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
• Implement return‑to‑work programmes and coordinate with the employer.
• Conduct health care coordination and rehabilitation programmes to ensure they meet employability goals.

What you will bring

• Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
• Strong interpersonal, listening and communication skills in a client‑facing environment.
• Effective planning, organisational and time‑management skills.
• Solution‑oriented and strong decision‑making skills.
• Team player and ability to work independently.
• Tech savvy – adaptable and proficient with new programmes/systems.
• Bilingualism in French and English is an asset.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment.

The base salary for this position is between $65,600 - $98,400 annually.

What we offer

• Career Development: Opportunities for career advancement, access to industry‑leading learning programmes and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well‑being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company‑matching pension plan, share ownership programme and additional investment options.
• Rewards and Recognition: Employee recognition programmes, service milestone celebrations, employee discounts and more.
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programmes, social clubs and events.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.