Disability Case Manager

TechAlliance of Southwestern Ontario, London Economic Development Corporation; London; Hybrid; CAD 53,000 - 80,000; Full time

Benefits offered by this job

Hybrid workstyle

Education reimbursement

Career advancement

Annual bonus

Flexible benefits

Pension plan

Job summary

Canada Life in London, ON is seeking a Disability Case Manager to proactively manage disability claims by evaluating medical information and job duties, and developing case management and return-to-work plans. This role is part of a client service team in a fast-paced environment.

The position offers hybrid work arrangements, extensive training, career advancement, and a competitive compensation package including an annual bonus and education reimbursement.

Qualifications

• Experience or training in health and wellness, disability and life or health insurance, injury claims, or customer service.
• Strong interpersonal, listening and communication skills in a client-facing environment.
• Effective planning, organizational and time management skills.
• Solution-oriented and strong decision-making skills.
• Team player and able to work independently.
• Tech savvy – adaptable and proficient with new programs/systems.
• Bilingualism in French and English is an asset.
• Reliability Status security clearance required before access to Protected information, assets or worksites.

Responsibilities

• Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by evaluating medical information and job duties.
• Evaluate the extent of the disability through verbal and written communications with applicants, employers, physicians, and other stakeholders.
• Use critical thinking to make decisions based on overall assessment of each claim.
• Implement return-to-work programs and coordinate with the employer.
• Coordinate health care and rehabilitation programs to meet employability goals.

Skills

Disability claims

Customer service

Communication skills

Time management

Tech savvy

Bilingual (French/English)

Decision making

Team player

Job description

We are looking for aDisability Case Manager in London, ON.

In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions.

The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability.

Why join Canada Life:

• Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
• An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
• Career opportunity advancement.
• Competitive salary and annual bonus program.
• $2000 education reimbursement per year.
• Flexible benefits and employee discount program.
• Paid vacation, personal day, and employee volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Advantageous share ownership program.
• Centrally located offices with easy access to public transportation.

What you will do:

• Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
• Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
• Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
• Implement return-to-work programs and coordinate with the employer.
• Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

What you will bring:

• Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
• Strong interpersonal, listening and communication skills in a client-facing environment.
• Effective planning, organizational and time management skills.
• Solution-oriented and strong decision-making skills.
• Team player and with the ability to work independently.
• Tech savvy – adaptable and proficient with new programs/systems.
• Bilingualism in French and English is an asset.
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access toProtected Binformation, assets or work sites as outlined by theGovernment of Canada website.

Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.

The base salary for this position is between $53,200-$79,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Canada Life servesthe financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [e-mail].

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.

Be your best at Canada Life

#LI-Hybrid

Requisition ID: 4883

Category: Claims Management

Location: London, ON, CA

Date: Aug 21, 2026