Field Service Manager

Motion; North Bay; On-site; CAD 95,000 - 150,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Paid vacation and holidays

Job summary

Motion is seeking an MI Field Service Manager to plan, manage, and execute field service operations at a large location, ensuring output and quality objectives are met. You will hire, train, and coach a small team of field service technicians and supervisors, coordinating with CS reps and admin staff as needed.

The role requires a high school diploma or GED with 10+ years of related experience, strong field service knowledge, and excellent communication.

Qualifications

• Specific knowledge of field service duties.
• Ability to work with the team in the field when needed.
• Positive attitude and productive work ethic.
• Interpersonal, analytical, and problem-solving skills.
• Calm and clear-headed under emergency situations.
• Good communication skills.

Responsibilities

• Manages and reviews operating expenses at the facility.
• Oversees hiring and firing of personnel at the facility.
• Manages inventory items assigned to the facility.
• Oversees safety and financial audits.
• Ensures the location has a daily-updated schedule board.
• Ensures field team follows CI procedures and processes.
• Monitors performance metrics to ensure quality service and efficiency.
• Develops a documented succession plan for the location.
• Provides coaching and feedback to employees.
• Performs other duties as assigned.

Education

High school diploma or GED

Ten+ years of related experience

Job description

SUMMARY

MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration.

JOB DUTIES

• Manages and review all operating expenses at assigned facility.
• Manages hiring and firing of all personnel at assigned facility.
• Manages all inventory items assigned to facility.
• Oversees and review all safety and financial audits.
• Makes sure the location has a schedule board and it is updated daily.
• Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team.
• Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency.
• Develops a documented succession plan for their location.
• Provides coaching and feedback to all employees.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and ten (10) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required.
• Ability to work with the team in the field when the need arises.
• Ability to maintain a positive attitude and productive, driven work ethic required.
• Strong interpersonal, analytical, and problem-solving skill required.
• Ability to remain calm and clear-headed in an emergency required.
• Good communication skills required.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.
• The employee is regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects.
• The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling.
• Working conditions may be indoor and/or outdoor.
• Noise level may be loud at times.

LICENSES & CERTIFICATIONS

• Excellent driving record required.
• All company vehicles are subject to continuous video monitoring.

COMPENSATION

$94,988.00 - $150,000.00 (annual) Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

COMPANY INFORMATION

• Motion offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
• GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
• GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
• Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.
• Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale.
• Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.