Customer Service Representative

Genuine Parts Company; Calgary; In loco; CAD 40.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare benefits

Retirement savings

Vacation and holidays

Sick pay

Descrizione del lavoro

Motion Industries in Calgary seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. You will respond to product inquiries, provide quotes, and place orders via phone, fax, email, or walk-in, while negotiating pricing within approved parameters.

The role emphasizes maintaining customer relationships, ensuring inventory readiness, and coordinating shipping to optimize satisfaction and profitability.

Competenze

• High school diploma or GED with 0–3 years related experience.

Mansioni

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influence gross profit by negotiating sale and purchase prices within approved parameters.
• Adjust non-contract pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and process improvements.
• Ensure inventory levels are maintained for customers by placing orders as needed.
• Determine cost-effective shipping methods for customer orders and expedite backorders.

Conoscenze

Reliability

Organization

Communication skills

Time management

Computer skills

Product knowledge

Formazione

High School Diploma or GED

Descrizione del lavoro

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.