Service Coordinator

Motion; Nisku; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation and holidays

Job summary

Motion Industries in Canada is seeking a Service Coordinator to ensure customer expectations are accurately determined and fully met. The role involves order entry, data collection for quotes, and collaboration with service technicians to optimize scheduling and shipping.

You will negotiate pricing within set parameters, build lasting customer relationships, and support continuous process improvements. A strong emphasis on communication, multitasking, and attention to detail is essential.

Qualifications

• High school diploma or GED required.
• 3–5 years related experience or equivalent.
• Engineering technologist diploma or EIT would be an asset.

Responsibilities

• Place customer orders via various channels and enter into system.
• Collect data from Service Technician to quote customer.
• Negotiate price within parameters to influence gross profit.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and process improvements.
• Expedite backorders and prepare orders for shipment.
• Source products from branch, distribution center, or supplier inventories.
• Schedule Service Technician time and determine cost-effective shipping methods.
• Handle customer returns and respond to inquiries with quotes.

Skills

Communication

Multi-tasking

Microsoft Office

Negotiation

Reading drawings

Attention to detail

Mechanical aptitude

Industrial repair shop experience

Education

High school diploma

Engineering technologist diploma asset

Tools

AutoCAD

Inventor

Fusion 360

Microsoft Project

Job description

Summary

Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s).

Job Duties

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Collects data from Service Technician to quote customer.
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Responsible for scheduling Service Technician's time.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Tracks and schedules service orders.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

Education & Experience

• Typically requires a high school diploma or GED
• Three (3) to five (5) years of related experience or an equivalent combination.
• Engineering technologist diploma or E.I.T (engineering in training) would be an asset

Knowledge, Skills, Abilities

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, etc.)
• Strong Mechanical aptitude
• Industrial repair shop experience
• Ability to read/interpret drawings
• Experience with Microsoft project, 2D and/or 3D modeling experience utilizing AutoCAD, Inventor, Fusion 360, or any other Autodesk product /certifications

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.