Field Service Engineer I – Diagnostics & Travel

Sysmex Corporation; Mississauga; On-site; CAD 52,000 - 78,000; Full time

Job summary

Sysmex Canada in Mississauga, ON, seeks a Service Engineer I to service Sysmex instruments within Canada, with frequent travel. You’ll diagnose, repair, and maintain hematology instruments, ensuring customer satisfaction through technical excellence and clear communication.

The role requires an Associates degree or equivalent electronics/biomed background, a valid driver’s license, and willingness to travel (including USA for training). Excellent English is essential; French is a plus.

Qualifications

• Associates Degree or 2 years in electronics, biomedical tech, or military technical field.
• Valid driver’s license; willing to drive and load/unload equipment.
• Direct experience with Sysmex Hematology instruments desirable.
• Prior field service or laboratory experience preferred.
• Electronics, biomedical or laboratory science background.
• Completion of Sysmex-certified instrument training.
• Must have travel documents for USA training.
• Strong command of English; French desirable.
• Proficient in Windows and basic LIS knowledge.
• Ability to explain technical information clearly.

Responsibilities

• Install, maintain, and repair Sysmex instruments and systems within assigned territory.
• Identify and analyze instrument problems and repair to specifications.
• Escalate issues to minimize downtime and document all service activities.
• Schedule modifications per TSB and ECR processes.
• Monitor communication devices during scheduled times and respond promptly.
• Provide ownership of issues through to complete resolution at customer sites.
• Collaborate cross-functionally to ensure total customer satisfaction.
• Maintain parts inventory and service records; stay within guidelines.
• Travel up to 75% within Canada; USA travel for training.

Skills

Sysmex hematology instruments

English proficiency

Driver's license

Windows computer skills

Team work / communication

Stress management

Presentation & influence

Education

Associates Degree

Sysmex-certified instrument training

Tools

LIS systems basics

Job description

Sysmex Canada in Mississauga, ON, seeks a Service Engineer I to service Sysmex instruments within Canada, with frequent travel. You’ll diagnose, repair, and maintain hematology instruments, ensuring customer satisfaction through technical excellence and clear communication.

The role requires an Associates degree or equivalent electronics/biomed background, a valid driver’s license, and willingness to travel (including USA for training). Excellent English is essential; French is a plus.