Field Service Engineer

STQ Partners; Canada; On-site; CAD 65,000 - 85,000; Full time

Job summary

STQ Partners is partnering with a leading industrial robotics manufacturer to recruit a Field Service Engineer. You will support the operation of industrial robots and related equipment, both onsite and remotely, resolving issues and maintaining customer relationships.

The role involves hands-on installation, maintenance and diagnostics, with travel as required. Ideal candidates have a technical degree or equivalent experience and strong problem-solving skills.

Qualifications

• Two-year technical degree in electronics or equivalent experience.
• Ability to read electrical, pneumatic and basic mechanical schematics.
• Basic understanding of ladder logic from training or experience.
• Strong diagnostic, troubleshooting and problem-solving skills.
• Valid driver’s licence and willingness to travel internationally when required.

Responsibilities

• Install, maintain and troubleshoot industrial robots and automation equipment at customer facilities.
• Diagnose issues, identify root causes and implement effective solutions.
• Provide on-site and remote technical support via phone and email.
• Build positive customer relationships through clear communication and timely service.
• Complete accurate service reports and project documentation.
• Update drawings and records to reflect service changes.

Skills

Schematics reading

Ladder logic

Diagnostics

Customer service

Travel readiness

Education

Two-year technical degree in electronics

3-5 years of relevant experience

Tools

Diagnostic equipment

Calibration tools

Job description

STQ Partners is partnering with a leading industrial robotics manufacturer to recruit a Field Service Engineer to support its growing robotics and automation operations.

This is an excellent opportunity for a technically minded engineer who enjoys hands-on troubleshooting, solving complex problems and working directly with customers. You'll work with industrial robotic systems, supporting customers with installation, maintenance, diagnostics and technical service.

The Role

As Field Service Engineer, you'll be a key technical point of contact for customers, ensuring industrial robots and associated equipment operate reliably. You'll provide support both at customer sites and remotely, helping to resolve technical issues efficiently while maintaining strong customer relationships.

Key Responsibilities

• Install, maintain and troubleshoot industrial robots and associated automation equipment at customer facilities.
• Diagnose technical issues, investigate root causes and implement effective solutions.
• Provide on-site and remote technical support via phone and email.
• Build positive customer relationships through professional communication and responsive service.
• Complete accurate service reports and project documentation.
• Update technical drawings, records and digital files to reflect changes made during service visits.

What We're Looking For

• A two-year technical degree in electronics or a related discipline, or 3-5 years of relevant practical experience.
• Ability to read and interpret electrical, pneumatic and basic mechanical schematics.
• Basic understanding of ladder logic, through practical experience or relevant training.
• Strong diagnostic, troubleshooting and logical problem-solving skills.
• Familiarity with diagnostic equipment, calibration tools and related instruments.
• Excellent customer service skills and a professional approach.
• Valid driver's licence and a good driving record.
• Ability to obtain a passport and travel internationally when required.
• Flexibility to work overtime, including weekends when necessary.

Why Consider This Opportunity?

• Work hands-on with industrial robotics and automation technology.
• Develop your technical expertise within a specialist manufacturing environment.
• Enjoy a varied role combining fieldwork, troubleshooting and customer interaction.
• Build long-term relationships with customers while helping solve real-world engineering challenges.