Field Sales & Service Pro — 7/7 Fly-In/Out

Grainger Canada; Edmonton; On-site; CAD 89,544,000 - 96,432,000; Full time

Benefits offered by this job

Medical, dental, vision and Rx

PTO and holidays

Life insurance

RRSP & Pension

Employee discounts

Job summary

Grainger Canada is seeking a Sales & Service Representative for a Fly In/Fly Out assignment at the Fort Hills site near Edmonton. You will deliver end-to-end Integrated Customer Solutions, managing inventory, procurement, replenishment, and customer support to ensure operational excellence.

The role uses a 7-on/7-off rotation with 12-hour shifts (6 am–6 pm). Candidates should have 1+ year of customer service experience, strong communication, and the ability to lift up to 50 pounds.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience required.
• Strong interpersonal, problem solving and communication skills.
• Ability to lift up to 50 pounds and work in a fast-paced environment.

Responsibilities

• Deliver end-to-end Integrated Customer Solutions (ICS) services across multiple programs, ensuring inventory management, procurement, replenishment, and service execution.
• Manage Grainger and non-Grainger materials to maintain inventory accuracy and operational efficiency.
• Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems.
• Build strong customer relationships by providing responsive service and supporting customer satisfaction, retention, and growth.
• Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs.
• Leverage reporting and product knowledge to drive sales growth and continuous improvement.

Skills

Customer service

Communication skills

Team player

Time management

Problem solving

Proficient computer skills

Education

High School Diploma/GED

Post Secondary education or equivalent

Tools

WHMIS regulations

Job description

Grainger Canada is seeking a Sales & Service Representative for a Fly In/Fly Out assignment at the Fort Hills site near Edmonton. You will deliver end-to-end Integrated Customer Solutions, managing inventory, procurement, replenishment, and customer support to ensure operational excellence.

The role uses a 7-on/7-off rotation with 12-hour shifts (6 am–6 pm). Candidates should have 1+ year of customer service experience, strong communication, and the ability to lift up to 50 pounds.