FIFO Onsite Sales & Service Pro - ICS Specialist

Grainger; Calgary; Hybrid; CAD 77,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision and prescribed

PTO and holidays

Life insurance

Employee assistance

RRSP plan

Education assistance

Employee discounts

Job summary

Grainger in Calgary, AB is seeking a Sales & Service Representative for a fly-in/fly-out role with a 14 days on/14 days off schedule and camp accommodations. The SSR will deliver end-to-end Integrated Customer Solutions (ICS) across Managed Stores/Cribs, KeepStock, and MRO programs, while maintaining inventory accuracy, procurement, and service excellence.

Responsibilities include processing transactions, building strong customer relationships, supporting sourcing and inventory strategies, and

Qualifications

• High School Diploma/GED required.
• 1+ years customer service experience required.
• Must be able to lift up to 50 pounds.

Responsibilities

• Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment, and service execution.
• Manage Grainger and non-Grainger materials to maintain inventory accuracy, product availability, and operational efficiency through forecasting, replenishment, inventory optimization, and asset management activities.
• Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery, and effective issue resolution.
• Build strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition, and supporting customer satisfaction, retention, and growth.
• Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs to meet customer operational requirements.
• Leverage reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success.
• Maintain compliance with Grainger, customer, and regulatory safety standards while supporting a safe, organized, and professional work environment.
• Provide flexible support across customer service, sales, operational, branch, and warehouse activities as required.

Job description

Grainger in Calgary, AB is seeking a Sales & Service Representative for a fly-in/fly-out role with a 14 days on/14 days off schedule and camp accommodations. The SSR will deliver end-to-end Integrated Customer Solutions (ICS) across Managed Stores/Cribs, KeepStock, and MRO programs, while maintaining inventory accuracy, procurement, and service excellence.

Responsibilities include processing transactions, building strong customer relationships, supporting sourcing and inventory strategies, and