Sales & Service Representative (Fly in/Fly out - 14/14)

Grainger Canada; Edmonton; On-site; CAD 41,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Paid time off & holidays

Life insurance

Employee Assistance Program

RRSP & Defined Contribution Pension

Professional Membership Fee Assistance

Employee discounts

Job summary

Grainger Canada is hiring a Sales & Service Representative for a fly-in/fly-out assignment from Edmonton, supporting a mining client on site in Hope Bay, Nunavut. The role covers end-to-end ICS services, inventory management, and customer support with a 14 days on / 14 days off rotation.

You will manage materials, perform procurement, and ensure accuracy and timely delivery while maintaining Grainger safety standards and exceptional customer service.

Qualifications

• 1+ years customer service experience
• Demonstrates a strong work ethic and personal commitment to get the job done
• Knowledge of dangerous goods and WHMIS regulations is required
• The position may require you to attend at our customers’ sites; some sites may have screening policies

Responsibilities

• Deliver end-to-end Integrated Customer Solutions (ICS) services across stores/cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs.
• Manage Grainger and non-Grainger materials to maintain inventory accuracy and operational efficiency.
• Execute customer transactions, procurement activities, and order fulfillment.
• Build strong customer relationships and support satisfaction, retention, and growth.
• Support sourcing activities, inventory strategies, vending and VMI solutions.
• Leverage reporting and product knowledge to drive sales growth and continuous improvement.

Skills

Customer service

Communication

Teamwork

Problem solving

Time management

Proficient computer skills

WHMIS knowledge

Heavy lifting ability

Education

High School Diploma/GED

Post Secondary education or equivalent

Job description

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Work Location Type: Onsite

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Compensation

This position is hourly, and the starting pay rate is $35.00/hour, and eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Primary Function

The Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer programs and inventory solutions, the SSR manages inventory, procurement, replenishment, and customer support to ensure operational excellence, a differentiated customer experience, and strong business performance.

Work Location & Schedule

This is a fly-in/fly-out (FIFO) position flying from Edmonton, AB supporting our mining client on site in Hope Bay, Nunavut. The successful candidate will work a 14 days on / 14 days off schedule, with camp accommodations provided during the work rotation.

• All travel to and from the site is arranged and covered by the company.
• While on site, you will reside in a fully serviced camp environment.

You Will

• Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment, and service execution.
• Manage Grainger and non-Grainger materials to maintain inventory accuracy, product availability, and operational efficiency through forecasting, replenishment, inventory optimization, and asset management activities.
• Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery, and effective issue resolution.
• Build strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition, and supporting customer satisfaction, retention, and growth.
• Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs to meet customer operational requirements.
• Leverage reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success.
• Maintain compliance with Grainger, customer, and regulatory safety standards while supporting a safe, organized, and professional work environment.
• Provide flexible support across customer service, sales, operational, branch, and warehouse activities as required.

You Have

• High School Diploma/GED required
• 1+ years customer service experience required
• Demonstrates a strong work ethic and personal commitment to get the job done
• Demonstrated focus on “wowing” the customer with exceptional service
• Team-player and an ability to work independently
• Knowledge of industrial and/or safety products is preferred
• Superior interpersonal, problem solving and customer service skills to effectively build relationships
• Strong communication skills, ability to convey message in an organized, clear and effective manner
• A self starter, taking action to achieve goals beyond what is required
• Strong time management and organizational skills, with proven ability to adhere to tight deadlines
• Proficient computer skills and aptitude
• Knowledge of dangerous goods and WHMIS regulations is required
• Post Secondary education or equivalent work experience
• The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.
• Must be able to regularly lift up to 50 pounds, unassisted and heavier loads with assistance.

Rewards And Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.