Field Property Large-Loss Claims Specialist

Intact Financial Corporation; Ottawa; Hybrid; CAD 94,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work arrangements

Telemedicine

Wellness account

Employee Share Purchase Plan

Job summary

Intact Financial Corporation seeks a Field Claims Specialist, Property Large Loss to support the Ottawa region. You will investigate, quantify, analyze, adjust and settle complex property claims, including high-value cases, across multiple channels and loss types.

You will manage mid to complex first‑party claims—Residential, Commercial Property, or Equipment Breakdown—while coordinating with customers, contractors, appraisers and other stakeholders to determine coverage and settlement.

Qualifications

• University degree or any combination of training and experience deemed relevant for the role.
• 5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field.
• Demonstrates a passion for customer service with strong written and verbal communication skills.
• Self-motivated and goal oriented, capable of working in a fast paced and changing environment.
• Strong aptitude for technology with excellent computer skills.
• Demonstrates strong problem solving and troubleshooting skills.
• Valid driver's licence with a good driving record.
• Can travel on short notice.

Responsibilities

• Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
• Handle field tasks on behalf of telephone adjusters.
• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
• Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.
• Maintain current knowledge of insurance products, as well as appraisal or investigation.

Skills

Customer service

Communication skills

Problem solving

Technology aptitude

Self-motivated

Driver's license

Travel availability

Education

University degree or equivalent

Job description

Intact Financial Corporation seeks a Field Claims Specialist, Property Large Loss to support the Ottawa region. You will investigate, quantify, analyze, adjust and settle complex property claims, including high-value cases, across multiple channels and loss types.

You will manage mid to complex first‑party claims—Residential, Commercial Property, or Equipment Breakdown—while coordinating with customers, contractors, appraisers and other stakeholders to determine coverage and settlement.