Home Insurance Field Claims Specialist

Sécurité Nationale Compagnie d'Assurance; Ottawa; On-site; CAD 67,000 - 94,000; Full time

Job summary

TD Insurance in Ottawa is seeking a Residential Field Claims Adjuster to handle residential claims with on-site inspections, scoping damages and coordinating with contractors to facilitate settlements. You will analyze information to determine coverage and negotiate settlements to ensure fair outcomes.

You will maintain detailed documentation, deliver client-focused service, and uphold industry standards throughout the claims process.

Qualifications

• Thorough knowledge of home insurance policy coverage and claims adjudication.
• Strong knowledge of residential construction procedures/restoration and structural damage claims.
• Excellent verbal and written communication; strong negotiation and time management skills.

Responsibilities

• Provides personal and legendary client service, ensuring timely follow-ups.
• Manages and settles residential claims in accordance with operational standards.
• Balances the needs of the client and those of the insurer when settling claims.
• Completes estimates and negotiates with contractors on residential repairs.
• Controls expenditures on all claim settlements.
• Assists and helps to develop internal and external colleagues.

Skills

Bilingual English/French

Excellent communication

Negotiation

Time management

Driver's Abstract

Tools

Xactanalysis/Xactimate

Guidewire ClaimCenter

Microsoft Office

Job description

TD Insurance in Ottawa is seeking a Residential Field Claims Adjuster to handle residential claims with on-site inspections, scoping damages and coordinating with contractors to facilitate settlements. You will analyze information to determine coverage and negotiate settlements to ensure fair outcomes.

You will maintain detailed documentation, deliver client-focused service, and uphold industry standards throughout the claims process.