Field Operations Manager - Parts

Brandt; Lively; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Continuous Learning

Advancement opportunities

Comprehensive benefits coverage

Retirement planning

Job summary

Brandt is seeking a results-driven leader to manage customer support and parts operations across its branch network in Canada. You will guide store succession plans, monitor financial performance, and drive continuous improvement aligned with Lean principles and 5S practices.

You will collaborate with division and regional managers to ensure consistent support, uphold dealer audit criteria, and foster profitable growth for the parts operation.

Qualifications

• Knowledge of heavy machinery dealer business practices.
• Understanding of Customer Support Process specifically parts operations.
• Skill in interpersonal communications, negotiation, and conflict resolution.
• Knowledge of products, customers, markets and competitors.
• Keen understanding of branch operations for parts.
• Financial acumen with a focus on branch GL’s.
• The ability to teach financial acumen to your managers.

Responsibilities

• Execute our customer support business plan and strategies to make our parts operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
• Assist your stores in guiding and building succession plans for each store and their key rolls.
• Review financials for your stores and do Monthly reviews with your team; helping identify areas of focus
• Develop plans for improved performance of the each department
• Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.
• Understand 5S and Lean principles and support them as we roll them out to new stores.
• Ensure dealer audit criteria are met at the stores.
• Collaborate with Division and Regional CSA managers to provide consistent support for the stores.

Skills

Heavy machinery knowledge

Customer support process

Interpersonal communication

Negotiation

Conflict resolution

Market knowledge

Branch operations

Job description

199 Mumford Rd, Unit F
Lively, ON P3Y1L2, CAN

• Full-Time
• Requisition #: FIELD002436

Description

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Execute our customer support business plan and strategies to make our parts operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
• Assist your stores in guiding and building succession plans for each store and their key rolls.
• Review financials for your stores and do Monthly reviews with your team; helping identify areas of focus
• Develop plans for improved performance of the each department
• Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.
• Understand 5S and Lean principles and support them as we roll them out to new stores.
• Ensure dealer audit criteria are met at the stores.
• Collaborate with Division and Regional CSA managers to provide consistent support for the stores.

What We Look For

• Knowledge of heavy machinery dealer business practices.
• Understanding of Customer Support Process specifically parts operations.
• Skill in interpersonal communications, negotiation, and conflict resolution.
• Knowledge of products, customers, markets and competitors.
• Keen understanding of branch operations for parts.
• Financial acumen with a focus on branch GL’s.
• The ability to teach financial acumen to your managers.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Advancement opportunities within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement planning: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.