Field Operations & Dispatch Coordinator

Da-Lee; Hamilton; On-site; CAD 52,000 - 76,000; Full time

Job summary

Da-Lee Group in Stoney Creek, Ontario, is seeking an Industrial Services Co-Ordinator to coordinate field operations for vacuum truck work, high‑pressure cleaning, and related services. You will schedule crews, track equipment, and ensure safety and regulatory compliance while serving as the main link between clients, field staff, and management.

The role requires 2–4 years in dispatch or logistics, strong organization, and excellent communication.

Qualifications

• 2–4 years of experience in dispatching, logistics coordination, or industrial services operations.
• Knowledge of vacuum truck services, confined space requirements, and industrial cleaning methods is an asset.
• Familiarity with dispatch software, GPS tracking systems, and Microsoft Office applications.

Responsibilities

• Schedule and dispatch crews, equipment, and vehicles to job sites based on service requirements, urgency, and resource availability.
• Coordinate vacuum truck operations (wet and dry), ensuring proper crew assignments, routing efficiency, and regulatory compliance for material handling and disposal.
• Support confined space operations by ensuring required personnel, permits, safety documentation, and equipment are in place prior to dispatch.
• Allocate resources for high-pressure water blasting and hot wash services, matching crew capability with job scope and site conditions.
• Act as the primary communication link between field staff and clients, providing updates on arrival times, job status, and any operational changes.
• Maintain real-time visibility of field activities, adjusting schedules as needed to address delays, emergencies, or shifting priorities.
• Prepare and review work orders, job tickets, and service documentation for accuracy and completeness.
• Ensure all dispatched work aligns with company safety policies and regulatory requirements.
• Track equipment availability, coordinate maintenance needs, and flag downtime issues to management.
• Assist in estimating job durations and resource requirements based on historical data and field input.
• Support billing and administrative processes by ensuring accurate capture of labor, equipment usage, and job details.
• Respond to emergency service requests and coordinate rapid deployment of crews and equipment.
• Other duties as assigned.

Skills

Dispatching

Logistics coordination

Communication skills

Organizational skills

MS Office

GPS tracking

Tools

Dispatch software

GPS tracking systems

Microsoft Office

Job description

Da-Lee Group in Stoney Creek, Ontario, is seeking an Industrial Services Co-Ordinator to coordinate field operations for vacuum truck work, high‑pressure cleaning, and related services. You will schedule crews, track equipment, and ensure safety and regulatory compliance while serving as the main link between clients, field staff, and management.

The role requires 2–4 years in dispatch or logistics, strong organization, and excellent communication.