Field IT Support Technician – Onsite & Remote

Canadian Blood Services; Nanaimo; On-site; CAD 60,000 - 80,000; Full time

Job summary

A national healthcare organization is looking for a Technical Field Support Analyst to join their IT Infrastructure Operations team in Nanaimo, BC. This regular full-time role involves providing IT support to various locations, managing infrastructure systems, and troubleshooting technical issues. Candidates should have at least three years of experience in desktop support. The position offers benefits including a pension plan and opportunities for professional growth.

Benefits

Vacation and benefits

Defined benefit pension plan

Employee discounts and wellness programs

Qualifications

• Minimum of three years of experience in the IT Field with desktop support.
• Experience in a computer services/support role in a regulated environment.
• Ability to perform physical demands of the job.

Responsibilities

• Provide on-site and remote support of Canadian Blood Services sites.
• Manage and maintain daily operations of IT systems.
• Troubleshoot and resolve technical error tickets.

Skills

Technical Expertise

Customer Support

Vendor Management

IT Systems Support

Education

Graduate from a recognized post‑secondary IT program

Tools

Office Automation Software

Job description

A national healthcare organization is looking for a Technical Field Support Analyst to join their IT Infrastructure Operations team in Nanaimo, BC. This regular full-time role involves providing IT support to various locations, managing infrastructure systems, and troubleshooting technical issues. Candidates should have at least three years of experience in desktop support. The position offers benefits including a pension plan and opportunities for professional growth.