Technical Support Specialist II – End-User IT & Service

Surrey Police Service; Surrey; On-site; CAD 65,000 - 73,000; Full time

Benefits offered by this job

Benefits package

Union CUPE 402

Job summary

Surrey Police Service seeks a temporary Technical Support Specialist 2 to deliver tier 1–2 client support within the Information Management and Technology Division. The role includes incident handling, device troubleshooting, and developing end-user documentation to improve service quality.

The position runs up to 12 months, on-site, with a 7 hour/35 hour per week schedule. Applicants must have a IT diploma and security clearance throughout employment.

Qualifications

• Diploma in IT or related field.
• Three years of related experience.
• Equivalent combination of education and experience acceptable.
• Must obtain and maintain police security clearance.

Responsibilities

• Installs, configures, documents and maintains end-user hardware, software and services.
• Investigates and resolves routine or complex software, hardware and communication problems.
• Creates and maintains end-user documentation and reports for stakeholders.
• Interacts with clients, vendors and IT partners to resolve issues.

Skills

Communication skills

Organizational skills

Problem solving

Customer service

SCCM experience

Education

Diploma in IT or related field

Equiv. combination of education & experience

Tools

SCCM

Job description

Surrey Police Service seeks a temporary Technical Support Specialist 2 to deliver tier 1–2 client support within the Information Management and Technology Division. The role includes incident handling, device troubleshooting, and developing end-user documentation to improve service quality.

The position runs up to 12 months, on-site, with a 7 hour/35 hour per week schedule. Applicants must have a IT diploma and security clearance throughout employment.