Field IT Ops Specialist - Retail Tech & Deployments

Avenue Living Asset Management; Calgary; On-site; CAD 65,000 - 85,000; Full time

Job summary

Avenue Living Asset Management is seeking an experienced IT Field Support Specialist to join our multi-location operations across Canada and the U.S. You will provide hands-on support to our private equity portfolio, troubleshoot hardware, network issues, and deploy new systems to keep operations running smoothly.

Ideal candidates have 5–8 years in IT operations or field support, post-secondary IT education, travel readiness, and strong customer service skills to support users in fast-paced

Qualifications

• 5–8 years of IT operations or field support experience.
• Post-secondary IT/telecommunications education; valid driver’s license and passport.
• Willingness to travel and provide after-hours support as required.
• Strong troubleshooting across hardware, software, networking, POS, and payment devices.
• Experience supporting Windows, macOS, and iOS environments.

Responsibilities

• Provide hands-on IT field support for Avenue Living’s private equity companies across Canada and the U.S.
• Troubleshoot and support critical technology, including POS systems, payment terminals, printers, scanners, mobile devices, peripherals, and network infrastructure.
• Respond to business-critical incidents, ensuring timely resolution and minimal disruption to operations.
• Support new deployments, including hardware installation, network setup, configuration, testing, and go-live readiness.
• Partner with stakeholders, vendors, and contractors while maintaining documentation and contributing to process improvements.

Skills

IT operations

Field support

Troubleshooting

Networking

Customer service

Education

Post-secondary IT education

Tools

POS systems

Printers & printers

Job description

Avenue Living Asset Management is seeking an experienced IT Field Support Specialist to join our multi-location operations across Canada and the U.S. You will provide hands-on support to our private equity portfolio, troubleshoot hardware, network issues, and deploy new systems to keep operations running smoothly.

Ideal candidates have 5–8 years in IT operations or field support, post-secondary IT education, travel readiness, and strong customer service skills to support users in fast-paced