IT Field Operations Specialist

Avenue Living Asset Management Ltd.; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Group benefits

GRSP matching

Discretionary bonus

Paid volunteer time

Maternity leave top-up

Discounted rent

Employee savings program

Employee referral program

Job summary

Avenue Living Asset Management Ltd. is seeking an experienced IT Field Support professional to provide hands-on technical help across our corporate and field locations in Canada and the U.S.

The role focuses on hardware and software support, network basics, and effective incident response in a fast-paced retail technology context. Ideal candidates have 5–8 years of IT operations experience, post-secondary IT education, and the ability to travel.

Qualifications

• 5–8 years in IT operations, infrastructure support, or field operations.
• Strong troubleshooting across hardware, software, networking, and POS devices.
• Experience supporting Windows, macOS, and iOS environments.

Responsibilities

• Provide hands-on IT field support for Avenue Living’s private equity companies across corporate and field locations in Canada and the U.S.
• Troubleshoot and support technology, including POS systems, payment terminals, printers, scanners, mobile devices, peripherals, and network infrastructure.
• Respond to business-critical incidents, ensuring timely resolution and minimal disruption to operations.
• Support new deployments, including hardware installation, network setup, configuration, testing, and go-live readiness.
• Partner with stakeholders, vendors, and contractors while maintaining documentation and contributing to process improvements.

Skills

IT field operations

Troubleshooting hardware

Networking basics

Windows/macOS/iOS support

Customer service

Documentation and coordination

Education

Post-secondary IT education

Job description

Avenue Living Asset Management is dedicated to sourcing, analyzing, and strategizing long-term investments. Our unique approach has led to rapid growth across North America now representing one of Canada’s largest alternative asset managers. Since 2006, we have acquired over $9.5 billion in assets under management across a variety of sectors throughout Canada and the USA. Our various funds include assets in multifamily residential, self-storage, commercial, as well as agricultural land.

The strength of our platform lies in working with the right people. Acting with integrity and employing an entrepreneurial mindset, our employees work together to create an exciting, dynamic workplace. By employing an active hands-on approach to asset management, our skilled and innovative team operates closely alongside our investors. We’re disciplined, we focus on value, and we’re informed experts. We pride ourselves on our diverse and inclusive workplace; we are a unique workplace with unique people.

WHAT WILL YOU DO?

• Provide hands-on IT field support for Avenue Living’s private equity companies across corporate and field locations in Canada and the U.S.
• Troubleshoot and support critical technology, including POS systems, payment terminals, printers, scanners, mobile devices, peripherals, and network infrastructure.
• Respond to business-critical incidents, ensuring timely resolution and minimal disruption to operations.
• Support new deployments, including hardware installation, network setup, configuration, testing, and go-live readiness.
• Partner with stakeholders, vendors, and contractors while maintaining documentation and contributing to process improvements.

WHAT WILL YOU NEED?

• 5–8 years of experience in IT operations, infrastructure support, or field operations, ideally within a retail technology environment.
• Post-secondary education in IT, telecommunications, or a related field; valid driver’s license and passport; ability to travel and provide after-hours support as required.
• Strong troubleshooting skills across hardware, software, networking, connectivity, POS systems, payment terminals, and related devices.
• Solid knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, wireless networks, firewalls, and switches.
• Experience supporting Windows, macOS, and iOS environments, with the ability to support both technical and non-technical users.
• Strong communication, customer service, organizational, and relationship-building skills in a fast-paced, multi-location environment.

WHATDOWE OFFER?

• We live and breathe our core values. We go the extra mile. We’re honest. We always have each other\'s back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
• With the support to do things differently, grow personally and professionally, and bring your whole self to work, there\'s no limit to the impact you can make.
• An employee centric culture with paid time off for employer supported volunteerism, maternity leave top-up, a generous awards and recognition program, discounted monthly rent in Avenue Living properties, and employee savings program through industry partnerships.
• We are committed to a strong, safe work environment.
• We provide a competitive compensation package composed of a group benefits plan,GRSP matching, and a discretionary bonus program. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.

What makes us different makes us stronger.We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired,trusted, and supported so they can be, and bring, their best.We'recommitted to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valuedand utilizedto help achieve better results. As anorganization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics.We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.Should you require accommodation to participate fully in the recruitment process, please email [e-mail] .