Moves Analyst

Jobtailor; Oakville; On-site; CAD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking an IT support specialist to assist with planning and executing branch openings, moves, and decommissions across Canada. You will handle onsite readiness, coordinate with internal teams and vendors, and provide hands-on cutover support to ensure a smooth end-user transition.

You will document assets, manage network environments, and communicate clearly with technical and non-technical stakeholders while traveling as required.

Qualifications

• Strong knowledge of IT hardware including PCs, servers, printers, and mobile devices.
• Understanding of OS provisioning, configuration management, and patching.
• Experience in network operations and support.
• Familiarity with incident management processes.
• Proficiency with Windows and Microsoft 365/Office.
• Ability to travel across Canada and work after hours.
• University degree/college diploma in a related field.
• Strong deskside support in enterprise environments.
• Experience supporting Microsoft workstation and server OS.
• Experience managing network environments.
• Vendor coordination experience (nice to have)
• Excellent English communication (verbal and written)
• Self-starter and team player with troubleshooting skills.

Responsibilities

• Support the planning and execution of branch openings, office moves, and decommissions across the BrokerLink environment
• Complete onsite technology and network readiness activities
• Coordinate with internal teams and vendors
• Provide hands-on support during cutovers/go-live to ensure a smooth transition for end-users
• Complete onsite technology discovery to confirm branch and user requirements
• Inventory and document technology assets, services, and applications at each location
• Coordinate equipment redeployment and arrange secure recycling/destruction where required
• Create and maintain documentation (SOPs, checklists, runbooks, and site notes)
• Coordinate activities with employees, internal support teams, vendors, and partners
• Communicate clearly and professionally with both technical and non-technical stakeholders

Skills

IT hardware

Network operations

Microsoft Windows proficiency

MS 365/Office

Deskside support

Incident management

OS provisioning

Patch management

Vendor coordination

Travel readiness

Education

Bachelor's degree or diploma in related field

Tools

Microsoft Windows

Microsoft 365/Office

Printers/Devices

Job description

Support the planning and execution of branch openings, office moves, and decommissions across the BrokerLink environment
Complete onsite technology and network readiness activities
Coordinate with internal teams and vendors
Provide hands-on support during cutovers/go-live to ensure a smooth transition for end-users
Complete onsite technology discovery to confirm branch and user requirements
Support branch openings, office moves, and decommissions by completing required network and connectivity tasks
Inventory and document technology assets, services, and applications at each location
Coordinate equipment redeployment and arrange secure recycling/destruction where required
Create and maintain documentation (SOPs, checklists, runbooks, and site notes)
Coordinate activities with employees, internal support teams, vendors, and partners
Communicate clearly and professionally with both technical and non-technical stakeholders

Requirements

• Strong knowledge of common IT hardware (PCs, servers, printers, mobile devices, IoT)
• Understanding of OS provisioning, configuration management, and patching/software updates
• Solid experience in network operations and support
• Familiarity with Incident Management processes/systems
• Proficiency with Microsoft Windows (workstations and servers) and Microsoft 365/Office
• Ability to travel across Canada and work after hours as move schedules require
• University degree/college diploma in a related field or equivalent practical experience
• Strong deskside support experience in an enterprise environment
• Proven experience supporting Microsoft workstation and server operating systems
• Experience managing/supporting network environments
• Vendor coordination/management experience (nice to have)
• Excellent English communication skills (verbal and written)
• Self-starter and team player with strong troubleshooting and problem-resolution skills.

Core Competencies

Demonstrates strong expertise in IT hardware support, network operations, and Microsoft systems, ensuring effective planning and execution of branch openings and technology transitions. Capable of clear communication with diverse stakeholders and proficient in documentation and asset management.

Highest-signal resume keywords

• IT Hardware Support
• Network Operations
• Microsoft Windows Proficiency
• Deskside Support Experience
• Incident Management Familiarity

ATS Optimization Keywords

Hard Skills

• OS Provisioning
• Configuration Management
• Patching/Software Updates
• Network Environment Management
• Technology Asset Inventory

Soft Skills

• Excellent Communication Skills
• Troubleshooting Skills
• Problem-Resolution Skills
• Team Player
• Self-Starter

Industry Keywords

• Vendor Coordination
• Technology Discovery
• Cutover Support
• Documentation Maintenance
• Secure Recycling/Destruction

Tools & Technologies

• Microsoft 365/Office
• PCs
• Servers
• Printers
• Mobile Devices