Field Service Technician (London)

BFG Enterprise Services; London; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated technical support professional to join their team. This role involves providing on-site assistance, troubleshooting connectivity and hardware issues, and ensuring high-quality service at customer locations. You will be responsible for maintaining and installing network infrastructure, operating tools, and liaising with the Help Desk for escalated issues. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to work independently and collaboratively. If you are passionate about technology and customer service, this is a fantastic opportunity to make a significant impact in the IT field.

Qualifications

• 3-5 years of experience in IT field services with a focus on hardware and software.
• CompTIA A+ Certification is required for this role.

Responsibilities

• Provide field technical service and support at customer sites across Canada.
• Perform hardware troubleshooting and repair in a professional manner.

Skills

Troubleshooting

Customer Service

Technical Support

Communication Skills

Problem Solving

Education

University degree in Information Technology

Tools

Remote Management Software

Networking Equipment (routers, switches)

POS Systems

Job description

Role: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.

Responsibilities and Duties:

• Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration
• Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and work stations
• Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
• Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position
• Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer's sites in assigned area, as required
• Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7
• Prepare field reports, as required
• Liaise with Help Desk on escalated issues
• Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner
• Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
• Test, review and troubleshoot installed systems
• Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
• Troubleshoot cabling, hardware and network related issues in the field
• Operate hand and power tools (i.e. drill)
• Apply proficient computer skills and solid knowledge of computer networking
• Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues
• Work independently and collaboratively with other team members to achieve common project/site objectives

Occupational Requirements:

Technical Requirements:

• CompTIA A+ Certification
• Minimum university degree with major in information technology or a related program
• Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
• Experience working in a retail environment with POS systems is required
• Experience working with remote management software is an asset
• Experience in troubleshooting cabling, hardware and network related issues in the field
• Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
• Must have and provide company with valid driver’s license and clean abstract for use of company vehicle for travelling to customer sites to provide service
• Ability to operate hand and power tools (i.e. drill)
• Proficient computer skills and solid knowledge of computer networking

Personal Requirements:

• Excellent prioritizing and communication skills
• Ability to travel to customers’ sites on short notice over extended periods of time
• Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements
• Must be able to lift up to 75 lbs.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting