Field eCommerce Operations Specialist

Metro Inc.; Toronto; On-site; CAD 79,000 - 118,000; Full time

Benefits offered by this job

Flexible working hours

Weekly pay

Free parking

Professional development opportunities

ED&I programs

EV charging stations

Job summary

Metro Inc. in Ontario is seeking a Field Specialist for eCommerce Operations to maintain department standards, assist with new store openings, and support Store Managers in the assigned territory.

The role also sets up new initiatives, provides technical support for ecommerce tasks, and works with the eCommerce Director to improve customer experience and efficiency. This is a new, temporary full-time position ending February 2027 with opportunities for professional development and ongoing

Qualifications

• College diploma or university degree or other appropriate certification.
• 5–7 years relevant knowledge and experience.
• Valid driver’s license and willingness to travel.
• Intermediate computer skills; experience with SAP and BDMS an asset.
• Knowledge of SwedaMart an asset.

Responsibilities

• Support the eCommerce Director in launching new tools and processes in store for the assigned territory.
• Responsible for set-up of new site and renovations.
• Assist ecommerce department to improve customer satisfaction and identify tools/solutions to enhance service.
• Collaborate with Store Managers and Directors to identify and correct operational weaknesses.
• Follow KPI metrics and report on department audits.

Skills

Driver’s license

Travel availability

MS Office

Education

College diploma or University degree

Tools

SAP

BDMS

SwedaMart

Job description

Metro Inc. in Ontario is seeking a Field Specialist for eCommerce Operations to maintain department standards, assist with new store openings, and support Store Managers in the assigned territory.

The role also sets up new initiatives, provides technical support for ecommerce tasks, and works with the eCommerce Director to improve customer experience and efficiency. This is a new, temporary full-time position ending February 2027 with opportunities for professional development and ongoing