E‑commerce Experience Coordinator

Calgary Co-op; Calgary; On-site; CAD 52,000 - 72,000; Full time

Job summary

Calgary Co-op is seeking an eCommerce Operations Specialist to own daily online platform management across all Calgary Co-op lines of business, ensuring a seamless and inspiring customer experience.

You will collaborate with IT, Marketing, Merchandising, and Store Operations to optimize content, promotions, and performance, while developing training materials and supporting store teams. This role emphasizes data-driven decisions and cross-functional teamwork.

Qualifications

• College Diploma in Marketing, Business Administration, or a related field; or equivalent retail industry experience.
• 1–2 years of merchandising or operations experience.
• Knowledge of eCommerce platforms, technologies, and best practices.
• Proficient in Microsoft Office; strong written and verbal communication skills.
• Strong analytical mindset with the ability to translate technical information for non-technical audiences.
• Proven ability to multitask, problem-solve, and meet deadlines independently.
• Customer empathy — a genuine passion for enhancing the digital shopping experience.

Responsibilities

• Manage website layout including banners and widgets, ensuring seasonal, relevant, and promotional content is always fresh and compelling.
• Optimize the online shopping experience to drive sales, engagement, and customer satisfaction.
• Administer product content: educational content, product recommendations, imagery, pricing accuracy, recipe selections, and category hierarchy.
• Coordinate and execute approved digital marketing initiatives aligned with our eCommerce and Brand strategy.
• Create and maintain online promotions including BOGO offers, exclusive online sales, etc..
• Develop training materials to coach teams on eCommerce processes and best practices.
• Partner with IT, external vendors, and QA teams on platform testing, issue resolution, and system performance monitoring.
• Evaluate existing processes and identify opportunities for improvement or modernization.
• Provide application support to customers and store teams as required.
• Participate in health, safety and environment (HSE) activities in accordance with company policy.

Skills

eCommerce platforms

Microsoft Office

Written and verbal communication

Analytical thinking

Multitasking

Customer empathy

Education

College Diploma in Marketing or Business Administration

1–2 years merchandising or operations experience

Tools

Google Analytics

Adobe Photoshop / InDesign

Job description

Calgary Co-op is seeking an eCommerce Operations Specialist to own daily online platform management across all Calgary Co-op lines of business, ensuring a seamless and inspiring customer experience.

You will collaborate with IT, Marketing, Merchandising, and Store Operations to optimize content, promotions, and performance, while developing training materials and supporting store teams. This role emphasizes data-driven decisions and cross-functional teamwork.