Ecommerce Operations Specialist

Miele Operations & Payment Solutions GmbH; Vaughan; Hybrid; CAD 97,000 - 111,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Job summary

Miele Operations & Payment Solutions GmbH seeks a senior Ecommerce Operations professional to manage day-to-day website operations, issue resolution, and implementation. You will coordinate product activations, content updates, and category configurations across internal teams and external partners.

The role requires a bachelor’s degree and 5 years' ecommerce experience, strong communication, and a collaborative mindset.

Qualifications

• Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or related field.
• 5 years’ equivalent practical experience in ecommerce operations or digital site management.
• Experience in ecommerce, digital operations, website administration, online merchandising, or similar execution-focused role.

Responsibilities

• You will be responsible for the day-to-day website operations, issue resolution, and implementation.
• For Website Operations & Maintenance you will: Product activation/deactivation requests; spec sheet uploads/removals; category configurations; MEC page updates and maintenance.
• For Issue Resolution & Troubleshooting you will: First line of support for order issues, voucher issues; manage CARL tickets; coordinate fixes with WhiteCap.
• For Agency Coordination (Execution Layer) you will: Translate requirements into tickets for WhiteCap; follow up on bug fixes and deployments; validate fixes before escalation.
• For Promotions & Campaign Execution you will: Set up and QA promotions; ensure correct pricing, timing, and visibility.
• For Tool & Platform Maintenance you will: Maintain Emplifi/Virtual Consultation, Appointedd scheduling tool, Mila chatbot, support tracking implementation testing cycles.
• For SEO & Content Execution you will: Implement SEO recommendations; handle technical fixes via WhiteCap.

Skills

Clear communicator

Cross-functional

Ticket translation

Ecommerce operations

Education

Bachelor’s degree in business/ecommerce/marketing/digital commerce

Tools

Emplifi

Virtual Consultation

Appointedd scheduling tool

Mila chatbot

Job description

Hybrid

Your Responsibilities

• You will be responsible of the day-to-day website operations, issue resolution, and implementation
• For Website Operations & Maintenance you will:
  • Product activation/deactivation requests
  • Spec sheet uploads/removals
  • Category configurations (pre-sale, discontinued flags, mappings)
  • MEC page updates and maintenance

• For Issue Resolution & Troubleshooting you will:
  • First line of support for:
    • Order issues (ASW, duplicate transactions, Flexity bugs)
    • Voucher issues
  • Manage and resolve CARL tickets
  • Coordinate fixes with WhiteCap

• For Agency Coordination (Execution Layer) you will:
  • Translate requirements into tickets for WhiteCap
  • Follow up on bug fixes and deployments
  • Validate fixes before escalation

• For Promotions & Campaign Execution you will:
  • Set up and QA promotions
  • Ensure correct pricing, timing, and visibility

• For Tool & Platform Maintenance you will:
  • Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training updates)
  • Support tracking implementation testing cycles

• For SEO & Content Execution you will:
  • Implement SEO recommendations
  • Handle technical fixes (via WhiteCap)

What we are looking for

• Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related field preferred
• 5 years’ equivalent practical experience in ecommerce operations or digital site management
• Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role
• Experience in retail, direct-to-consumer, or consumer goods ecommerce
• Ability to manage product activations, deactivations, category changes, and content/specification updates
• Clear communicator who can translate business needs into actionable tickets
• Collaborative and comfortable working across internal teams and external partners

The salary range for this position is $70,000 to $80,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data.

$70,000-$80,000