Field specialist eCommerce

Metro Inc.; Toronto; On-site; CAD 79,000 - 118,000; Full time

Benefits offered by this job

Flexible working hours

Weekly pay

Free parking

Professional development opportunities

ED&I programs

EV charging stations

Job summary

Metro Inc. in Ontario is seeking a Field Specialist for eCommerce Operations to maintain department standards, assist with new store openings, and support Store Managers in the assigned territory.

The role also sets up new initiatives, provides technical support for ecommerce tasks, and works with the eCommerce Director to improve customer experience and efficiency. This is a new, temporary full-time position ending February 2027 with opportunities for professional development and ongoing

Qualifications

• College diploma or university degree or other appropriate certification.
• 5–7 years relevant knowledge and experience.
• Valid driver’s license and willingness to travel.
• Intermediate computer skills; experience with SAP and BDMS an asset.
• Knowledge of SwedaMart an asset.

Responsibilities

• Support the eCommerce Director in launching new tools and processes in store for the assigned territory.
• Responsible for set-up of new site and renovations.
• Assist ecommerce department to improve customer satisfaction and identify tools/solutions to enhance service.
• Collaborate with Store Managers and Directors to identify and correct operational weaknesses.
• Follow KPI metrics and report on department audits.

Skills

Driver’s license

Travel availability

MS Office

Education

College diploma or University degree

Tools

SAP

BDMS

SwedaMart

Job description

Position Title: Field specialist eCommerce
Job Requisition ID: 49334
Career Group (ADSP): Administration
Division: Qc - Stratégie Num. / Commerce en ligne (80069071)
Department: Marketing and e-Commerce
Work Location: ON - 5559 DUNDAS STREET W
Province: Ontario
The typical salary range for this position is $78 900.00 - $118 300.00 annually. The base salary offered will be determined based on the candidate's job-related knowledge, skills, education, experience, and internal equity considerations.
Come take up new challenges and share your passion!

Joining Our Team Has Its Advantages

• Flexible working hours to promote work/life balance
• Weekly pay
• Free parking
• Professional development opportunities
• Several ED&I programs and initiatives
• EV charging stations

This is a posting for a new, temporary full-time position ending February 2027.

Your Mission In The Team

The Field Specialist eCommerce Operation is responsible for ensuring that department standards are maintained, for helping with training and opening of new stores, and for offering support to Store Managers in the respective operational area. This position is also responsible for the set-up of all new department initiatives in stores for assigned territory. The Field Specialist will supervise and offer technical support in administrative and operational tasks of ecommerce department to help maintaining excellent customer experience. The Field Specialist will also, help in setting up recommendations/solutions to improve department efficacity and customer service excellence.

Your Responsibilities As Field Specialist eCommerce Operation

• Support the eCommerce Director in launching new tools and processes in store for assigned territory
• Responsible for set-up of new site and renovations
• Support the eCommerce department to offer excellent customer satisfaction and help in finding new tools/solutions to improve customer satisfaction
• Work with the Store Managers, Assistant Store Managers and eCommerce Director in identifying and correcting operational weaknesses in the department
• Conduct continuous review of customer needs and competitive activity in the market.
• Support Store Management in developing store employee skills, including technical, leadership and customer service
• Execute new practices, test new tools, new activities and provide feedback
• Execute follow-up on KPI (Labour scheduling, missing item, quality controls, customer satisfaction) for store under his/her responsibility
• Review, track, and report on applicable department audits
• Build and track, with the help of the eCommerce team new reference/procedure documents for Store Managers
• Follow all Company policies and procedures, government regulations, Health & Safety, and Food Safety regulations, as well as compliance with collective agreements.
• Build new training programs for every key role within the eCommerce department keep them up-to-date; Assist with training coordination for new employees
• Support the eCommerce Director in different presentations (quarterly conferences, other)
• Help in searching/developing succession planning for assigned territory
• Help in achieving annual eCommerce budget/business plan
• Other duties as may be assigned by Operations Management

The Qualifications We Are Looking For

• College diploma or University Degree, or other appropriate certification
• 5 -7 years relevant knowledge and experience
• Intermediate computer skills - working knowledge of Microsoft Office, SAP and BDMS an asset
• Knowledge of SwedaMart an asset
• Knowledge of applicable laws and regulations, and emerging trends
• Valid driver’s license
• Availability for travel

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees.At no stage does AI determine recruitment outcomes. METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team. We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you. Please note that we will only contact those whose applications are selected.