Field Claims Specialist III

Kibbi Technologies Inc.; Winnipeg; On-site; CAD 80,000 - 110,000; Full time

Job summary

Red River Mutual is seeking an experienced Field Adjuster to investigate and negotiate moderate to complex commercial, agriculture and residential property and casualty losses. You will communicate with policyholders and brokers to reach fair resolutions and work with experts to support investigations.

The role requires extensive travel within the territory, strong negotiation skills, and a track record of leadership in a fast-paced environment.

Qualifications

• High school diploma.
• Post-secondary education strongly preferred.
• CIP designation strongly preferred.
• Minimum 10 years field adjusting experience.
• Proven teamwork, relationship management and collaboration skills.
• Strong written and oral communication skills.
• High emotional intelligence and interpersonal skills in stressful situations.
• Analytical, problem solving and decision-making capabilities.
• Organizational skills and attention to detail.
• Advanced negotiation and conflict management skills.
• Proficient with Claims Connect/Mobile Claims and Guidewire.
• Deep understanding of building construction/renovation techniques.
• Ability to handle fluctuating workloads and timelines.
• Valid class 5 driver’s license.
• Comfortable working at heights.
• Demonstrated leadership abilities.

Responsibilities

• Investigate losses in a predefined territory and liaise with policyholders.
• Review policy wordings to evaluate insurance coverage.
• Interpret contracts and laws and apply to claims scenarios.
• Communicate coverage results to policyholders and brokers in writing and verbally.
• Engage internal and external experts to assist in investigations and indemnification.
• Maintain an up-to-date electronic claim file and document actions.
• Manage loss and expense reserves and ensure timely payments.
• Coordinate with policyholders, repairers and retailers to resolve files.
• Travel to catastrophe sites outside territory when needed.
• Assist the Claims Manager with mentoring the Field Adjusting team and training.
• Network with business partners to promote Red River Mutual.

Skills

Teamwork

Communication

Emotional intelligence

Negotiation

Leadership

Time management

Driver's license

Building construction

Claims software

Education

Post-secondary education

CIP designation

Bachelor's degree (preferred)

Tools

Claims Connect

Mobile Claims

Guidewire

Job description

COMPANY PROFILE

Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So we treat our employees like family members - we'll be honest with them, support them, offer a listening ear, admit when we're wrong and be a positive force in their lives and in our communities.

LOCATION

Altona, MB or Winnipeg, MB

SCHEDULE

Full-time

REPORTS TO

Claims Manager

DIRECT REPORTS

N/A

PURPOSE OF POSITION

Working within predetermined authority levels and under the direction of the Claims Manager, this position investigates, evaluates, and negotiates moderate to complex commercial, agriculture and residential property and casualty insurance losses reported by Red River Mutual Policyholders. This position is responsible for communicating with policyholders, licensed insurance brokers and other various stakeholders to achieve an efficient and fair resolution to all assigned claim files.

KEY RESPONSIBILITY AREAS

• By traveling to various loss sites in a predefined territory, work with Policyholders to investigate the circumstances of reported losses using various investigation techniques
• Review complex policy wordings to evaluate the availability of insurance coverage for reported losses
• Interpret legal contracts (commercial leases, condominium declarations, construction agreements), miscellaneous statutes, and relevant case law and accurately apply to the applicable claim scenario.
• Effectively communicate the results of the coverage review verbally and in writing to the policyholder and independent insurance broker
• Engage and coordinate various internal and external experts to assist in the investigation, evaluation, or indemnification of the loss
• Responsible for ensuring electronic claim file is documented and up-to-date.
• Manage loss and expense reserves accurately and ensure timely claim payments.
• Manage the policyholder and repairers/retailers to bring the claim to a quick and satisfactory resolution for all involved.
• Negotiate resolution of insured losses based on the results of the investigation
• Where required, travel to catastrophe loss sites outside adjusting territory to aid in the adjudication of losses.
• Assist the Claims Manager/Supervisor by informally mentoring the Field Adjusting team members and assist in the delivery of training.
• Network with business partners to promote Red River Mutual.

QUALIFICATION AND SKILLS

• High school diploma.
• Post-secondary education strongly preferred.
• Chartered Insurance Professional (CIP) designation strongly preferred.
• Minimum 10 years field adjusting experience.
• Proven teamwork, relationship management and collaboration skills.
• Strong written and oral communication skills.
• High level of emotional intelligence and interpersonal skills in stressful situations.
• Exceptional analytical, problem solving and decision-making capabilities.
• High level of organization and attention to detail.
• Advanced negotiation and conflict management skills.
• Proficient computer skills and experience with Claims Connect/Mobile Claims, and Guidewire.
• Deep understanding of building construction/renovation techniques.
• Ability to handle fluctuating workloads and demanding timelines.
• Valid class 5 driver’s license.
• Comfortable working at heights.
• Demonstrated leadership abilities.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Accommodation for applicants with disabilities is available upon request at any stage of the recruitment process. Accessible employment policies and alternative application formats are available upon request by contacting [e-mail] [[e-mail]] or 1-800-370-2888 (toll free).

As part of our hiring process, successful candidates will be required to complete a comprehensive background check. Where applicable, this may include a driver's abstract. Employment offers are contingent upon these requirements being met and may be withdrawn during the process if any of the requirements are not met to the Company's satisfaction.