Field Claims Specialist I

Kibbi Technologies Inc.; Winnipeg; On-site; CAD 60,000 - 85,000; Full time

Job summary

Red River Mutual is seeking a dedicated Claims Specialist to investigate, evaluate and negotiate low-value commercial and residential property losses for policyholders in Winnipeg, MB or Altona, MB. The role includes traveling to loss sites, reviewing policy wordings, and communicating findings to policyholders and brokers.

Under the direction of a Desk Claims Specialist or Senior Desk Claims Specialist, you will coordinate internal and external experts, negotiate settlements, and ensure fair

Qualifications

• High school diploma is required.
• Post secondary education is considered an asset.
• 2 years underwriting/insurance sales experience is required.
• Experience in customer service, farming, building construction, or roofing is an asset.
• Strong communication and collaboration skills are essential.
• Proficient computer skills and knowledge of claims systems are expected.

Responsibilities

• Travel to loss sites to investigate and document circumstances.
• Review policy wordings to determine coverage.
• Communicate results to policyholders and brokers, in writing and verbally.
• Coordinate internal and external experts to assist investigations or indemnification.
• Negotiate settlements based on investigation results.
• Travel to catastrophe loss sites as needed to support adjudication.
• Assist senior staff with complex loss investigations and reporting.

Skills

Communication skills

Negotiation

Analytical thinking

Organization

Relationship management

Customer service experience

Education

High school diploma

Post secondary an asset

Tools

Claims Connect

Mobile Claims

Guidewire

Job description

COMPANY PROFILE:

Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

LOCATION: Winnipeg, MB or Altona, MB

SCHEDULE: Full-time

REPORTS TO: Claims Supervisor

DIRECT REPORTS: N/A

PURPOSE OF POSITION:

Working within predetermined authority levels and under the direction of the Claims Manager, this position investigates, evaluates and negotiates low value commercial and residential property insurance losses reported by Red River Mutual Policyholders. This position is responsible for communicating with policyholders, licensed insurance brokers and other various stakeholders to achieve an efficient and fair resolution to all assigned claim files.

KEY RESPONSIBILITY AREAS:

• By traveling to various loss sites in a predefined territory, work with Policyholders to investigate the circumstances of reported losses using various investigation techniques
• Review policy wordings to evaluate the availability of insurance coverage for reported losses
• Effectively communicate the results of the coverage review verbally and in writing to the policyholder and independent insurance broker
• Engage and coordinate various internal and external experts to assist in the investigation, evaluation, or indemnification of the loss
• Negotiate resolution of insured losses based on the results of the investigation
• Where required, travel to catastrophe loss sites outside adjusting territory to aid in the adjudication of losses
• Under the direction of a Desk Claims Specialist or Senior Desk Claims Specialist, complete task investigations on more complex losses and report the findings.

QUALIFICATION AND SKILLS:

• High school diploma.
• Post secondary education is considered an asset.
• Previous desk/telephone adjusting or 2 years underwriting/insurance sales experience.
• Experience in the customer service industry, farming, building construction, or roofing considered an asset.
• Proven teamwork, relationship management and collaboration skills
• Strong written and oral communication skills
• High level of emotional intelligence and interpersonal skills in stressful situations
• Exceptional analytical, problem solving and decision-making capabilities
• High level of organization and attention to detail
• Advanced negotiation and conflict management skills
• Proficient computer skills and experience with Claims Connect, Mobile Claims and Guidewire
• Basic understanding of building construction/renovation techniques
• Ability to handle fluctuating workloads and demanding timelines
• General Insurance Essentials designation or working towards Chartered Insurance Professional designation an asset.
• **Valid class 5 driver’s license**
• **Comfortable working at heights**

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Accommodation for applicants with disabilities is available upon request at any stage of the recruitment process. Accessible employment policies and alternative application formats are available upon request by contacting [e-mail] [[e-mail]] or 1-800-370-2888 (toll free).

As part of our hiring process, successful candidates will be required to complete a comprehensive background check. Where applicable, this may include a driver's abstract. Employment offers are contingent upon these requirements being met and may be withdrawn during the process if any of the requirements are not met to the Company’s satisfaction.