Claims Adjusters Multiple Levels - Farm/Commercial

Wawanesa; Winnipeg; On-site; CAD 64,000 - 85,000; Full time

Job summary

The Wawanesa Mutual Insurance Company is hiring a Claims Adjuster Property (Farm/Commercial) to deliver fair and timely adjustment of high complexity property claims across Canada. You will explain policy coverages, document claim files, and ensure prompt service from initial report to resolution.

Join a hybrid work environment with strong focus on customer experience, collaboration, and ongoing professional development.

Qualifications

• Exceptional customer service with empathy
• 2 years insurance adjusting or equivalent experience
• Excellent communication skills; listening, written and spoken

Responsibilities

• Provide direction and support to members through the claims process with empathy
• Ensure timely and proactive communication via voice, digital and written correspondence
• Adjust complex and large loss property claims
• Review and interpret policy wordings; determine coverage
• Establish loss and expense reserves throughout the claim lifecycle
• Conduct comprehensive investigations to determine coverages and liability
• Coordinate services with appraisers, adjusters, and contractors
• Negotiate settlements within authority; deliver exceptional member experience
• Maintain diary system and document activities per procedures
• Stay updated on policy coverages and regulatory changes
• Provide technical guidance to claims staff
• Support CAT plan and potentially assist on out-of-area claims
• Perform other duties as assigned

Skills

Communication skills

Insurance adjusting

Customer service

Attention to detail

Education

Post-secondary degree is preferred

Job description

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Job ID:10220

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Quebec City, QC; Moncton, NB; Dartmouth; NS.

Working Business Language: English. This role requires regular interaction with customers across Canada where the primary business language utilized is English. As such, the successful candidate must be fully proficient in English. One role is designated as Bilingual in French and English. This role requires regular interaction with customers across Canada and Québec where the business languages utilized are both English and French. As such, the successful candidate must be fully proficient in English and French for roles designated as Bilingual in French and English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range:

Level 2: $64,000 - $77,000
Level 3: $73,000 - $85,000

Candidates with salary expectations outside of these ranges are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Claims Adjuster Property (Farm/Commercial) contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of high complexity and large loss property claims. This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.

We are hiring:

Job Responsibilities

• Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy
• Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Adjustment of complex and large loss property claims.
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves through the life of the claim through evaluation and reconciliation of relevant information from sources such as appraisers, independent adjusters, and contractors.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts.
• Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors.
• Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience.
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
• Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
• Demonstrating highly proficient skills to review repair estimates, create narrative scopes and generate advanced level estimates using an estimating software system.
• Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff.
• Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
• Perform other duties as assigned.

Qualifications

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
• 2 years insurance adjusting or equivalent experience.
• Post-secondary degree is preferred.
• Chartered Insurance Professional (CIP), or working towards designation and where required, dedicated to reach the proper licensing requirements.
• Experience utilizing computer technology such as Microsoft Office, email, Web-enabled applications, and database software required. Ability to interpret and quantify property damage estimates.
• Excellent communication skills; listening, written, and spoken.
• Excellent investigative and analytical skills.
• Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them.
• Detail oriented with a high degree of accuracy regarding data entry.
• Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
• Excellent negotiation, decision making and critical thinking skills.
• Strong teamwork skills with the ability to collaborate with others.

Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail] .

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.