Claims Adjuster - Inside Large Loss Level 3

Wawanesa Insurance; Winnipeg; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Annual bonus plan

Generous vacation time

Pension plan

Premium free benefits

Job summary

Wawanesa Insurance is seeking a Large Loss Claims Adjuster based in Winnipeg, Manitoba, to provide exceptional service while managing complex property claims. The ideal candidate will have over 3 years of residential insurance experience and strong customer service skills.

This role offers a hybrid work environment and a competitive salary range of $70,000 - $85,000, dependent upon experience, along with a comprehensive benefits package.

Qualifications

• 3+ years’ experience in residential insurance.
• Experience with insurance technology, including AI.
• Exceptional customer service skills demonstrating empathy.
• 2+ years of insurance adjusting or equivalent experience.
• Excellent communication skills tailored to different audiences.
• Detail-oriented with a high degree of accuracy.

Responsibilities

• Adjust complex and large-loss property claims.
• Provide exceptional service with empathy throughout the claims process.
• Conduct comprehensive investigations to determine coverages and liability.
• Negotiate and convey claim settlements within authority limits.

Skills

Customer service skills

Time-management

Negotiation skills

Investigative skills

Analytical skills

Education

Post-secondary degree

Chartered Insurance Professional (CIP) or working towards designation

Tools

Insurance technology

Job description

Job ID: 10087

Employment Type: Existing Role

Working Business Language: English

Salary and Benefits: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full‑time and part‑time permanent employees are eligible for an annual bonus plan, leave of absence top‑up programs, generous vacation time, personal days, premium free benefits and a pension plan. The salary for this role is estimated to be within the range $70,000 – $85,000. Candidates with salary expectations outside of the range are still encouraged to apply.

We offer a hybrid work environment with flexibility to balance in‑office work (2 days per week or 15 hours per week) and remote work. Eligible locations include Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth, NS.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and seek diverse experience and advancement on a growing team.

Job Overview

The Large Loss Claims Adjuster plays a key role in delivering exceptional and consistent claims experience through fair and equitable handling of complex, large‑loss property claims. This position interprets and explains policy coverage, maintains accurate claim documentation, and manages claims efficiently from initial report to resolution. The role ensures timely service and clear communication throughout the claims process.

Job Responsibilities

• Provide direction and support to members throughout the claims process, delivering exceptional service with empathy.
• Ensure timely and proactive communication through voice, digital and written correspondence, addressing inquiries professionally and promptly.
• Adjust complex and large‑loss property claims.
• Review and interpret policy wordings, determine coverage, and communicate decisions to members.
• Establish timely and accurate loss and expense reserves throughout the claim life cycle, evaluating and reconciling information from sources such as appraisers, independent adjusters and contractors.
• Conduct comprehensive investigations to determine coverages and liability, adhering to Wawanesa’s adjusting guidelines and engaging appropriate internal and external resources when needed; collect evidence to support recovery efforts.
• Coordinate and manage services with vendors and service providers (appraisers, independent adjusters, contractors).
• Negotiate and convey claim settlements within authority limits; communicate decisions promptly while delivering exceptional member experience.
• Maintain an effective diary system and document claim file activities per established procedures.
• Demonstrate and maintain extensive knowledge of policy coverages, complying with regional regulatory and licensing requirements; stay current with legislative changes and industry trends.
• Show proficiency in reviewing repair estimates, creating narrative scopes, and generating advanced level estimates using an estimating software system.
• Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff.
• Support CAT plan as needed, including assisting on claims outside the service area.
• Perform other duties as assigned.

Qualifications

• 3+ years’ experience in residential insurance; commercial and farm insurance experience is a strong asset.
• Experience with databases and insurance technology, including AI.
• Experience interpreting and quantifying property damage estimates.
• Chartered Insurance Professional (CIP), or working toward designation; required designations considered an asset.
• Exceptional customer‑service skills demonstrating empathy and concern for member satisfaction.
• 2+ years of insurance adjusting or equivalent experience.
• Post‑secondary degree preferred.
• Excellent communication skills, including tailoring messages to different audiences.
• Excellent time‑management and organizational skills with the ability to prioritize in a fast‑paced, changing environment.
• Demonstrated investigative, analytical, and problem‑solving skills.
• Detail oriented with a high degree of accuracy in data entry.
• Excellent negotiation, decision‑making and critical‑thinking skills.
• Strong teamwork skills with the ability to collaborate with others.

Diversity, Equity, Inclusion & Belonging

Wawanesa is committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believes that our strength lies in the diversity of our people. We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender‑diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

All Wawanesa job applicants are subject to Wawanesa’s Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and hiring leaders in compliance with all applicable legislation.