Field Claims Adjuster

Jobtailor; Saskatoon; On-site; CAD 52,000 - 78,000; Full time

Job summary

Jobtailor in Saskatoon is seeking a Claims Adjuster with 2+ years of experience to actively adjust claims, investigate causes, and provide high-level customer service to clients and insureds throughout the claims process.

You will use tools like Docusketch and Microsoft Office to scope damages, identify exposures, prepare action plans, negotiate settlements, and ensure compliance with work standards and policies.

Qualifications

• Completion of high school education.
• University degree or post-secondary education related to insurance will be given preference.
• Proficient in Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• At least 2 years' relevant experience in claims adjusting.
• Must be able to immediately qualify for a level 1 SK adjuster's license.
• Ongoing commitment to education and learning, preferably pursuing CIP designation.

Responsibilities

• Actively adjust claims
• Maximize business development opportunities through timely marketing and follow-up
• Promptly contact and follow up with policyholders and claimants
• Investigate claim causes and report findings and recommendations to clients
• Use supplied technology, such as Docusketch, to scope and establish quantum of damages
• Identify exposures and recommend reserves and required investigations
• Prepare action plans and negotiate fair and satisfactory settlements
• Provide high-level customer service to clients and insureds throughout the claims process
• Participate in after-hours customer service requirements when required
• Perform assigned duties in compliance with established work standards, policies, and procedures

Skills

Claims Adjusting

Negotiation Skills

Customer Service

Analytical Skills

Communication Skills

Problem Solving

Education

High School Diploma

Insurance-related degree

Tools

Docusketch

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft OneDrive

Job description

• Actively adjust claims
• Maximize business development opportunities through timely marketing and follow-up
• Promptly contact and follow up with policyholders and claimants
• Investigate claim causes and report findings and recommendations to clients
• Use supplied technology, such as Docusketch, to scope and establish quantum of damages
• Identify exposures and recommend reserves and required investigations
• Prepare action plans and negotiate fair and satisfactory settlements
• Provide high-level customer service to clients and insureds throughout the claims process
• Participate in after-hours customer service requirements when required
• Perform assigned duties in compliance with established work standards, policies, and procedures

Requirements

• Completion of high school education
• University degree or post-secondary education related to insurance will be given preference
• Proficient in Microsoft Office Products (Outlook, Word, Excel, OneDrive)
• At least 2 years' relevant experience in claims adjusting
• Must be able to immediately qualify for a level 1 SK adjuster's license
• Ongoing commitment to education and learning, preferably pursuing CIP designation
• Effective analytical skills, including identification of cause-and-effect dynamics
• Ability to draw valid conclusions and effectively communicate them
• Ability to interpret complex legal documents
• Ability to perform and understand advanced numerical calculations, including comparative analysis
• Excellent communication skills, including listening, interviewing, and negotiating
• Ability to flex communication style appropriately to the audience
• Proactive and positive approach to customer service
• Strong interpersonal skills for handling conflict and difficult situations

Core Competencies

Demonstrates expertise in claims adjusting, including effective investigation, negotiation, and customer service skills. Proficient in using technology for claims management and committed to ongoing professional development in the insurance field.

Highest-signal resume keywords

• Claims Adjusting
• Customer Service
• Negotiation Skills
• Analytical Skills
• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Claims Investigation
• Numerical Calculations
• Legal Document Interpretation
• Action Plan Preparation
• Quantum of Damages Assessment

Soft Skills

• Effective Communication
• Interpersonal Skills
• Conflict Resolution
• Proactive Customer Service
• Adaptability in Communication

Certifications & Qualifications

• Level 1 SK Adjuster's License
• CIP Designation

Industry Keywords

• Claims Process
• Business Development
• Insurance
• Work Standards
• Policy Compliance

Tools & Technologies

• Docusketch
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft OneDrive