Supervisor, Property Claims

Jobtailor; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

AMA Alberta is seeking a Lead Claims Supervisor to lead and support a team of Property Adjusters, guiding day-to-day activity and ensuring high-quality outcomes.

You will assign and monitor claims, handle escalations, and ensure practices meet regulatory and financial requirements while preparing AMA’s catastrophe response plan.

This role requires strong leadership, coaching skills, and the ability to collaborate with management, vendors, and internal partners to improve efficiency.

Qualifications

• 5+ years progressive claims handling, including at least 2 years in Property Claims
• Post-secondary education completed
• Insurance designation CIP, FCIP, and CRM preferred or in progress
• Strong knowledge of property policy wordings and building construction
• Experience with estimating tools such as Xactimate
• Proficiency with MS Office and insurance operating systems
• Proven leadership in high-pressure environments
• Ability to coach and develop a diverse team
• Excellent judgment on escalations and sensitive files
• Commitment to AMA values of integrity, respect, collaboration, and excellence

Responsibilities

• Lead and support a team of Property Adjusters with day-to-day guidance
• Assign and oversee claims to ensure timely, fair outcomes
• Mentor adjusters through coaching and audits
• Handle escalations and sensitive files with professionalism
• Ensure claims practices meet regulatory and financial requirements
• Approve reserves, settlements, and use of experts when appropriate
• Prepare, execute, and continuously improve AMA’s annual catastrophe response plan
• Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners
• Monitor performance metrics and vendor effectiveness, and identify opportunities to improve efficiency and service

Skills

Property Claims Handling

Leadership Skills

Regulatory Compliance

Mentoring/Coaching

Vendor Management

Decision-Making

Catastrophe Planning

Xactimate

Microsoft Office

Education

Post-secondary education

Tools

Xactimate

Microsoft Office

Insurance Operating Systems

Job description

• Lead and support a team of Property Adjusters, setting clear expectations and providing day‑to‑day guidance
• Assign and oversee claims to ensure timely, fair, and high‑quality outcomes for members
• Mentor adjusters through coaching, audits, and one‑on‑one development conversations
• Handle escalations and sensitive files with professionalism and sound judgment
• Ensure claims practices meet legislative, regulatory, and financial requirements
• Approve reserves, settlements, denials, and use of experts where appropriate
• Prepare, execute, and continuously improve AMA’s annual catastrophe response plan
• Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners
• Monitor performance metrics and vendor effectiveness, and identify opportunities to improve efficiency and service

Requirements

• Minimum 5 years of progressive claims handling experience, including at least 2 years in Property Claims
• Post‑secondary education
• Insurance designation completed or in progress; CIP, FCIP, and CRM preferred
• Strong knowledge of property policy wordings, building construction, and claims legislation
• Experience with estimating tools such as Xactimate preferred
• Proficiency with Microsoft Office and insurance operating systems
• Proven leadership skills with the ability to guide teams through busy, high‑pressure situations
• Ability to motivate, coach, and support a diverse team
• Calm, confident, and thoughtful when navigating escalations or high‑severity claims
• Organized and adaptable during fluctuating catastrophe‑event volumes
• Fair and transparent decision‑making with strong accountability
• Alignment with AMA’s values of integrity, respect, collaboration, and excellence

Core Competencies

Demonstrates extensive experience in property claims handling, with a strong focus on leadership, team development, and regulatory compliance. Proficient in managing high‑pressure situations while ensuring quality outcomes and adherence to industry standards.

Highest‑signal resume keywords

• Property Claims Handling
• Leadership Skills
• Claims Legislation Knowledge
• Xactimate Estimating Tool
• Insurance Designation (CIP, FCIP, CRM)

ATS Optimization Keywords

Hard Skills

• Claims Management
• Property Policy Wordings
• Building Construction Knowledge
• Performance Metrics Monitoring
• Decision‑Making
• Catastrophe Response Planning

Soft Skills

• Coaching
• Conflict Resolution
• Adaptability
• Organizational Skills
• Team Motivation

Certifications & Qualifications

• CIP
• FCIP
• CRM

Industry Keywords

• Regulatory Compliance
• Claims Practices
• High‑Pressure Situations
• Vendor Management
• Integrity

Tools & Technologies

• Microsoft Office
• Insurance Operating Systems