Claims Examiner – Contract

Jobtailor; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Jobtailor in Toronto, Canada seeks an experienced Claims Specialist focused on Commercial General Liability (CGL) to manage complex claims from intake through resolution. You will apply your deep knowledge of CGL and related lines to triage exposures, coordinate with brokers, insureds, and counsel, and drive settlements.

The role requires strong negotiation, analytical thinking, and organized file management, with the ability to lead litigation efforts, coordinate with TPAs, and contribute to

Qualifications

• Minimum 3+ years of claims handling experience, preferably in Property & CGL.
• CIP designation or progress toward completion.
• University degree preferred.
• Must be legally eligible to work in Canada.
• Bilingualism (French/English) is an asset.

Responsibilities

• Manage complex Commercial Claims, focusing on CGL, from intake to resolution.
• Lead negotiations and litigation management as needed.
• Maintain documentation, reserves, and coverage positions.
• Communicate with brokers, insureds, counsel, TPAs, and partners throughout the life of the claim.
• Identify trends and loss patterns and report insights to management.

Skills

Claims Handling

Analytical Skills

Critical Thinking

Decision Making

File Documentation

Litigation Management

Mediation

Settlement Negotiation

Trend Identification

Loss Pattern Analysis

Education

University degree

Tools

Microsoft Office

AI Tools (Microsoft Copilot)

Job description

• Manage complex Commercial Claims, with a primary focus on Commercial General Liability (CGL), from initial intake through resolution
• Apply working knowledge of CGL and other related lines to support multi-line claims handling and identify overlapping or ancillary exposure
• Ensure claims are handled in accordance with company claims philosophy, internal protocols, and reserving practices
• Maintain accurate and thorough file documentation, including timely diary management, reserve updates, and clear coverage position
• Lead negotiations and support resolution strategies, including litigation management, mediations, and settlement discussions where required
• Prioritize workloads effectively and manage competing deadlines to ensure timely claim settlement
• Communicate proactively with brokers, insureds, counsel, TPAs, and internal business partners throughout the life of the claim
• Manage litigation, mediations, and trials – directing legal counsel
• Participate in renewal discussions, broker meetings, and client-facing conversation
• Identify trends, emerging issues, and loss patterns, and report key insights to management

Requirements

• Minimum 3+ years of claims handling experience, preferably in Property & CGL
• Professional lines claim handling experience is an asset
• University degree preferred
• CIP designation or progress toward completion
• Must be legally eligible to work in Canada
• Excellent written and verbal communication skills
• Strong analytical, critical thinking, and decision‑making ability
• Advanced negotiation and decision‑making skills
• Strong relationship management skills with internal and external stakeholders
• Ability to work both independently and collaboratively in a fast‑paced environment
• Strong organizational skills and ability to manage competing priorities
• Business acumen and a practical, solution‑oriented approach to claims handling
• Proficiency in Microsoft Office and experience leveraging AI tools (e.g., Microsoft Copilot or similar) to enhance productivity
• Bilingualism (French/English) is an asset.

Core Competencies

Demonstrates expertise in managing complex Commercial Claims, particularly in Commercial General Liability (CGL), with strong negotiation, analytical, and decision‑making skills. Proficient in maintaining thorough documentation and effectively communicating with various stakeholders throughout the claims process.

Highest-signal resume keywords

• Commercial General Liability (CGL) Claims Management
• Advanced Negotiation Skills
• Claims Handling Experience
• CIP Designation or Progress Toward Completion
• Bilingualism (French/English)

ATS Optimization Keywords

Hard Skills

• Claims Handling
• Analytical Skills
• Critical Thinking
• Decision‑Making
• File Documentation
• Litigation Management
• Mediation
• Settlement Negotiation
• Trend Identification
• Loss Pattern Analysis

Soft Skills

• Excellent Communication Skills
• Relationship Management
• Organizational Skills
• Ability to Work Independently
• Ability to Work Collaboratively

Certifications & Qualifications

• CIP Designation

Industry Keywords

• Commercial Claims
• Property Claims
• Claims Philosophy
• Internal Protocols
• Reserving Practices

Tools & Technologies

• Microsoft Office
• AI Tools (e.g., Microsoft Copilot)